Resident Care Assistant

About the role

The primary purpose of the Resident Care Assistant (RCA) position is to assist in providing exceptional customer service to our residents. The incumbent will work with all departments to ensure that our residents receive the highest caliber of care during their stay.

Responsibilities

• Develop and maintain a good working rapport with other departments within the facility to assure that daily activities can be performed without interruption.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.
• Greet and maintain positive, friendly relationships with all residents.
• Assist in-room residents by visiting with them, writing letters, running errands, and performing assistance with crafts, projects, etc., as necessary.
• Ensure that rooms are prepared for the arrival of new residents.
• Assist with the distribution of food trays to residents.
• Manage, maintain, and organize resident property in accordance with policies and standards.
• Help organize and put away resident laundry.
• Answer call-lights and get appropriate staff to help residents if needed.
• Address any concerns that residents may have with appropriate department heads and leadership.
• Bring residents to assigned areas throughout the facility as needed.
• Make beds and straighten up rooms.
• Serve as back-up to the front-desk receptionist to maintain customer service standards.
• May assist in special projects as needed.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent, required.
• Must be able to read, write, speak, and understand the English language.

Physical Demands

• Must be able to move intermittently throughout the workday.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.
• The noise level in the work environment is usually moderate.