Resident Behavioral Health Aide

About Interfaith Community Services

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

Responsibilities

• Provide a basic level of general behavioral and psychiatric care to patients who have been discharged from Veterans Affairs (VA) Medical Center, Managed Health Plans, Palomar Hospital, and Tri-City Hospital to achieve a more adaptive level of physical, psychological, and social functioning while in the program.
• Work within a comprehensive team of skilled professionals to engage with the recuperative care team and help patients return to self-sufficiency.
• Provide behavioral services to patients under the general supervision of registered nurses and other qualified personnel.
• Observe and assess patients’ physical condition, behavior, and responses to treatment, reporting any significant changes to the appropriate supervisor and staff members.
• Perform tasks within the scope of your education, preparation, knowledge, and permitted by the policies and procedures of the Recuperative Care Program.
• Assist with the coordination of services, including planning, monitoring, documenting, and conducting evaluations of services to patients.
• Utilize behavioral and physical techniques to prevent injury to patients and others, ensuring a safe and therapeutic environment; respond appropriately to crisis situations.
• Keep hallways and common areas clear of debris, wheelchairs, etc.
• Ensure facilities are maintained in a clean and orderly fashion.
• Orient new patients to their room, facility, laundry, cafeteria, etc.
• Assist patients with making medical appointments and provide necessary transportation.
• Assist passengers on and off the vehicle, including those with physical limitations.
• Secure passengers’ wheelchairs and assist disabled passengers in and out of the vehicle.
• Observe traffic laws and regulations.
• Ensure clients have safely entered the medical facility before leaving.
• Maintain and update transportation calendar; schedule and select routes and travel times to ensure clients arrive for appointments on time and are picked up promptly afterward.
• Maintain contact with clients and staff for appointment and schedule changes.
• Maintain order and discipline in the vehicle; retain documentation of maintenance records.
• Report problematic client behavior or disruption of service to the supervisor.
• Lock and secure the vehicle when leaving unattended; check to ensure no passengers remain in the vehicle.
• Maintain a daily record of mileage and the number of passengers transported.
• Clean and service the vehicle with fuel; report vehicle deficiencies immediately for repair and maintenance.
• Ensure the confidentiality of patient information and health records.
• Participate in all staff meetings and trainings.
• Perform additional duties as assigned.

Requirements

• High School Diploma or GED, required.
• Knowledge of the alcohol and other drug recovery field, preferred.
• Experience working with severely mentally ill, medically fragile, and homeless populations, preferred.

Skills

• Ability to establish and maintain professional boundaries with clients.
• Working knowledge and skills in mental health, co-occurring disorders, substance abuse treatment models, and crisis intervention.
• Ability to anticipate and react calmly to emergency situations.
• Ability to identify problems and research and recommend resolutions.
• Knowledge of community and social service agencies.
• Knowledge of adult development.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints.
• Demonstrated experience working with a collaborative team.
• Working knowledge of MS Office (Word, Excel, and Outlook).
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization.
• Work with a spirit of enthusiasm, teamwork, cooperation, and a sense of urgency.
• Maintain a high degree of confidentiality over all matters in the course of business operations, including client and employee information.
• Ability to multi-task in an efficient, thorough, and prioritized manner.
• Ability to work quickly, accurately, and independently.
• Ability to anticipate needs, prioritize work, and solve problems.

Working Conditions / Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Must be able to perform work in an office setting.
• Drives frequently during all seasons and is exposed to all weather conditions.
• May be subjected to adverse conditions, including contact from hostile people.
• Exposure to contagious diseases (hepatitis, HIV, tuberculosis, etc.).
• Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise, and inclement weather.
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel on a frequent basis.
• Occasionally lifts, carries, and balances objects weighing up to 30 pounds.
• Pulls and pushes such objects as file drawers, computers, and similar office equipment and supplies.
• Prioritizes and multi-tasks work and projects requiring good memory, concentration, and analytical thinking.
• Occasionally required to perform the safe operation of a vehicle, office equipment, and machines, and recognize and abate safety hazards within the workplace.
• Must be able to communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins.
• The noise level in the work environment is usually low.

Schedule

• Tuesday-Saturday: 2pm-10:30pm
• Thursday-Monday: 2pm-10:30pm
• Morning, PM, and NOC shifts available.

Pay

Hourly Rate: $22.00-$22.53 and $1.00 shift differential for NOC shifts.

Sign-On Bonus: $500.00

Benefits

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities