Resident Assistant Shift Lead

Responsibilities

• Lead and manage daily operations during assigned shifts (day, evening, overnight, weekends, and holidays as needed)
• Provide compassionate, trauma-informed support to residents
• Supervise residents and maintain a safe, secure, and welcoming environment
• Cook off-site meals for residents
• Coordinate and delegate tasks to team members to ensure smooth program operations
• Make independent decisions in alignment with agency policies and procedures
• Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry
• Complete shift specific support services
• Maintain communication shift-to-shift in staff journal
• Answer telephone and respond to inquiries
• Provide resources and referrals for 24 hour crisis line
• Communicate any needs (maintenance or repairs) in the communication journal
• Any urgent safety concerns are to be addressed immediately
• Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions
• Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan
• Oversee evening RA task completion, monitor laundry operations, and manage HMIS data including intake and discharge updates
• Perform other duties as assigned

Qualifications

• High School diploma or GED required and two years of experience working in human services required
• Associated degree with one year of experience preferred
• Prior experience working with individuals experiencing homelessness, and/or working in a team lead role is preferred
• Valid NYS Driver's License that will meet The Salvation Army's insurance requirements
• Knowledge of social service resources within Central New York's community
• At least one year experience working in office environment; clerical skills including phone etiquette, filing, computer skills required, ability to manage several tasks and projects
• Intermediate to Advanced Computer skills including MS Office suite, Internet/Search Techniques