Resident Assistant - Part-Time

About the Organization

Leader Dogs for the Blind is an international organization based in Rochester Hills, Michigan, empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge and is 100% philanthropically funded. Our mission is driven by 190 dedicated team members and more than 1,400 volunteers who advocate alongside our clients to create a more equitable world.

Why Work With Us

• 401k with employer match
• Paid time off front loaded on first day of employment
• Annual merit-based pay increases
• Dog-friendly office

About the Role

The primary goal of the Resident Assistant position is to ensure conscientious and hospitable service to guests, providing an enjoyable experience while they are at the facility for training. This position is responsible for meeting the needs of clients receiving services by delivering diligent, high-quality customer care.

Responsibilities

• Manage all operational aspects of a front desk process to ensure prompt response when clients require ordinary or emergency assistance.
• Handle safety and emergency management, taking appropriate action to protect the health, safety, and rights of clients, and referring non-emergent issues as needed.
• Provide for ordinary client needs, including replacing lost items, personal shopping, running errands, assisting with correspondence, and receiving or mailing items.
• Assist with local reservations and travel arrangements, including providing directions and programming GPS units with appropriate guidance to local destinations.
• Answer client calls professionally and source solutions to appropriate responsible parties.
• Assist with minor dog-related issues in class.
• Help new clients orient to the Residence and campus area.
• Conduct various administrative tasks to support department operations as directed, including special projects using desktop tools such as MS Word and Excel.
• Assist the Food Services Department on an as-needed basis.
• Perform other duties as assigned.