Resident Assistant-Men's Shelter FT 2nd

About the Role

Buffalo City Mission is seeking a Resident Assistant for a part-time position at our men's shelter. Rooted in the Gospel of Jesus Christ, we are a community united by faith, compassion, and a shared commitment to changing lives. We believe everyone deserves a second chance and offer not just shelter and support, but the opportunity to rebuild lives with dignity and purpose.

Why Buffalo City Mission

We offer competitive pay and a comprehensive benefits package that includes medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options. We cultivate a workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope.

Responsibilities

• Resident Support: Provide a supportive and respectful presence for shelter residents; assist with basic needs such as access to meals, hygiene supplies, and bedding; monitor resident behavior and address conflicts or issues; encourage residents to participate in shelter programs and activities.
• Shelter Security and Safety: Collaborate with Security to ensure the safety and security of the shelter facility and residents; enforce shelter rules and regulations; conduct regular rounds of the shelter; conduct safety checks and searches as needed.
• Shelter Operations: Assist with intake and discharge procedures; maintain accurate records of resident occupancy and shelter activities; assist with maintaining a clean and organized shelter environment including sanitizing sleeping areas, moving furniture, sanitizing walls/floors/ledges, and swapping mattresses; report vacated units and prepare them for new residents (cleaning bathrooms, shampooing carpets, cleaning kitchen area, furniture setup); help residents pack items and move them to the 1st floor; perform nightly ES laundry, clean welcome center and staff bathrooms, restock storage room shelves, assist with building chores; assist with distribution of supplies and donations; accurately monitor and document medication intake and observations; complete shift reports.
• Crisis Intervention: Respond to and de-escalate crisis situations; provide support to residents experiencing emotional distress or other crises; contact emergency services as needed.

Qualifications

• High School diploma or GED required.
• Experience working with vulnerable populations is a plus.
• Strong interpersonal and communication skills.
• Ability to remain calm and composed in stressful situations.
• Ability to enforce rules and maintain boundaries.
• Empathy and compassion for individuals experiencing homelessness.
• Ability to work independently and as part of a team.
• Basic computer skills.
• Ability to follow instructions and procedures.
• In the midst of a mature walk with Jesus Christ.

Pay

$17.00 to $18.00 per hour, with a $0.50 shift differential for 2nd shift and a $1.00 shift differential for 3rd shift.