Resident Assistant Maintenance Manager

About the Role

Join the ConcordRENTS team as an On Site (Resident) Assistant Maintenance Manager. This position contributes to the success of the community by maintaining amenities and apartment home interiors, including preparing apartment homes for new residents and maintaining occupied apartments. You will help maintain the community's curb appeal and address residents' customer service needs through clear and caring communication.

Responsibilities

• Work from checklists, schedules, service requests, logs, contracts, warranties, and instructions.
• Track and update the status of service requests in the computer system and close records for completed orders.
• Investigate and resolve past-due service orders in the computer system.
• Maintain records and documentation, including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire log, compactor log, and pool log.
• Check warranty information and ensure repairs comply with warranty requirements.
• Maintain spare parts inventory and requisition supplies, materials, and parts as needed.
• Conduct and document move-in and move-out inspections; orient new residents to appliance operations.
• Respond to punch lists and prepare apartments for new residents.
• Perform repairs, including replacement of damaged floor coverings, walls, countertops, fixtures, fans, windows, doors, and appliances involving mechanical, electrical, plumbing, or HVAC systems.
• Respond to service requests for mechanical, electrical, plumbing, or HVAC repairs in apartments or amenities.
• Paint interior and exterior surfaces, including apartments, clubhouses, amenity areas, and other assigned areas.
• Clean and prepare surfaces, apply caulk, patch and repair drywall and stucco, and ensure compliance with aesthetic standards.
• Maintain grounds by picking up trash, emptying trash bins, cleaning compactor areas, and pressure washing buildings and sidewalks.
• Clean and maintain pools, treat water with prescribed chemicals, and ensure compliance with standards.
• Check and repair irrigation systems, rake recreation areas, and paint signs and street markings.
• Perform preventive maintenance routines, such as changing filters, checking smoke detectors, replacing batteries, and updating the exterior light map.
• Assist with moving appliances and discarded belongings from vacated apartments.
• Make keys, clean and maintain golf carts, and report damage or service needs.
• Respond to maintenance-related inquiries from staff and residents.
• Perform special projects to improve property aesthetics, safety, or quality, such as installing lighting or repairing fences.
• Maintain property grounds and notify supervisors of safety hazards or unsightly conditions.
• Store and maintain supplies and materials according to procedures and standards.
• Available for on-call duty, nights, and weekend work.

On Site (Resident) Assistant Maintenance Manager Additional Functions

• Provide one additional week of on-call support per month.
• Perform one additional weekend of swimming pool maintenance per month, including required pool inspections.
• During on-call or pool maintenance weekends, access the compactor area by noon each day to place items in the compactor and complete inspections.
• Respond as the first contact for fire/burglar alarms and hurricane response.
• Complete the Initial Post-Hurricane Damage Assessment.
• Perform light inspections at the community during the additional on-call week (or more, at the discretion of the Community Director).

Requirements

• High School diploma or GED equivalent required.
• Applied trades training in mechanics, electrical systems, HVAC systems, and plumbing.
• Certified Pool Operator (CPO) certification may be required.
• EPA certification (Universal or both Type I and Type II) required; must be provided at hire or obtained within six months through company-provided training.
• Over three years of experience in related techniques, equipment, systems, documentation, and work routines.
• Ability to use mathematics, drawings, manuals, schematics, and precision measuring instruments (e.g., A/C gauges, digital scales, electrical testers).
• Proficiency in speaking, reading, and writing English for safety and productivity.
• Experience with painting, plumbing, electrical, appliance repair, carpentry, landscaping, and irrigation repairs.
• Ability to work independently, prioritize tasks, and provide solutions-oriented service.
• Willingness to learn industry-leading technology for efficient and effective service.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in annual company match (150% match on the first 3% contributed and 50% match on contributions between 4% and 10%).
• Rental discounts: 20% for all full-time team members and 50% for resident maintenance positions.
• Eligibility to participate in performance and role-specific bonus programs.