Resident Advocate, Transitional Recovery Housing

About the role

Avivo's Transitional Recovery Housing provides a safe place for participants to reside while they are in outpatient treatment. Participants have access to 24-hour on-site Transitional Housing Staff and Security Team, ensuring a safe and secure environment. The Resident Advocate role is crucial in providing customer service to residents, guests, emergency personnel, and service providers, while also supporting client success through pro-social activities.

As a Resident Advocate, you will ensure high-quality, mission-driven services in a safe recovery environment. You will provide flexible services within a schedule that meets the needs of participants, maintain a participant and guest sign-in log, respond to client calls, manage entry, and exits of buildings, and conduct crisis prevention/intervention as needed. Your role will actively participate in the division’s Trauma Informed Care Initiative and motivational interviewing, supporting evidence-based practices related to specific program areas.

Responsibilities

• Providing day-to-day support to ensure a safe recovery environment.
• Demonstrating commitment to SAMSHA’s definition of recovery and recovery principles.
• Maintaining a participant and guest sign-in log and answering client calls.
• Managing entry and exits of buildings by monitoring cameras/surveillance.
• Conducting crisis prevention/intervention to ensure housing stability and holistic well-being.
• Supporting health and wellness activities with participants.
• Participating as a partner on the team, contributing to discussions, actions, and projects.

Qualifications

• A high school diploma or equivalent, with a course of study in health or human services leading to a Bachelor of Arts, Bachelor of Science, or associate degree.
• Minimum 2 years' experience working with individuals experiencing mental health and chemical health challenges.
• Experience with single adults who have experienced long-term homelessness/with the target population served.
• Demonstrated understanding of the recovery philosophy and recovery-oriented behavioral health services.
• Ability to work effectively with individuals from diverse backgrounds and communities.
• Good communication skills and a customer service attitude.
• Ability to maintain professional boundaries with participants.

Benefits

• Medica Health Plan: Access to a comprehensive health plan to support your well-being.
• Health Savings Account (HSA): Opportunity to save for medical expenses with pre-tax dollars.
• Nice Healthcare: Benefit from convenient healthcare options including chat, video visits, and in-home primary care visits.
• Dental Plan: Coverage for dental care to maintain your oral health.
• Dependent Care Flexible Spending Account (FSA): Save on eligible dependent care expenses with pre-tax dollars.
• Basic Life/AD&D & Voluntary Life/AD&D: Financial protection for you and your loved ones.
• Long