Resident Admissions Counselor

About the role

As a full-time Resident Admissions Counselor with Liberty University’s Enrollment Team, you’ll work with a thriving community of residential students in Lynchburg, Virginia. You’ll recruit and encourage prospective students through meaningful phone conversations, guiding them as they prepare for a rewarding academic journey. Resident Admissions Counselors also play a key role in facilitating student engagement during on-campus recruitment events.

Essential Functions and Responsibilities

• Effectively handle incoming and outgoing phone communication with prospective students by utilizing Cisco, Dialer, and other agent tools.
• Take new applications for prospective students by following a department call-flow and promoting the University’s degree programs.
• Take Enrollment Deposits for prospective students by following a department call-flow.
• Convert prospective students from an application to admission decision by following a department call-flow and promoting the University’s degree programs.
• Guide students through Financial Check-in to secure their first enrollment to Liberty University by following a department call-flow.
• Aid students in the selection of classes based on the student’s intended degree program.
• Counsel students on enrollment steps up to matriculation, financial aid processes, transfer guidelines, and other related concerns.
• Promote the features and benefits of all undergraduate, graduate, and doctoral programs as well as the added value of an on-campus education.
• Answer questions of a complex nature regarding the University’s admissions policies.
• Develop relationships and coordinate with support offices to solve student problems and address student concerns.
• Assist with on-campus recruitment events.
• Find new and innovative ways to become more effective and efficient in new student services.
• Implement daily and weekly feedback from the Management Team on areas to improve.
• Meet or exceed departmental key performance indicators.

Qualifications, Credentials, and Competencies

• A high school diploma and customer service/sales experience are required.
• Proficiency in Microsoft Office suite.
• Must live within a 30-minute commute of Liberty University’s campus.
• Must be able to work first/second shift hours, rotate Saturdays, and occasionally work overtime.
• A bachelor's degree and previous contact center experience are preferred.
• Ability to help students overcome obstacles preventing their initial enrollment and ultimate completion of a degree.
• Effective communication both verbally and in writing.
• Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
• Strong organizational and computer skills.
• Regularly required to lift 10 or fewer pounds.

Additional Information

This job requires a valid drivers license and completion of Liberty University’s Approved Driver program. The University is an Equal Opportunity Employer and complies with all relevant laws and regulations regarding employment practices and EEO discrimination.