Residence Life Desk Manager - Housing & Residence Life

About The Opportunity

The Residence Life Desk Manager will serve as a point of contact for students on a daily basis. They carry out residence hall procedures related to hall security including checking and verifying student IDs, issuing of student keys and temporary keys, supporting the RLS on a daily basis, working summer conferences, and checking perimeter doors to verify they are closed/locked. They also enforce all residence hall policies and community standards and ensure policies are being followed to maintain a safe and healthy environment for all students. They maintain daily contact with their RLS and other University departments and staff as necessary.

Responsibilities

• Serve as primary in-person contact and information resource for student and university community for assigned residence hall or neighborhood.
• Maintain contact with residence hall, central office, facilities and institutional staff on student and facility issues, in compliance with professional standards and Family Education Rights and Privacy Act.
• Support University Housing occupancy management efforts through opening and closing of residence halls, and day to day management of hall rosters and assignments, room changes and student check‑in/check‑outs.
• Weekend work will be required during opening and closing.
• Proficiently utilize computer and technology for various software including Onity, CBord, Banner, StarRez, Roompact, and Advocate.
• Manage access through key control; accurately audit all key control logs/files; report all key concerns to facilities and complete billing procedures for key loss and replacement (keys are physical keys or temporary access cards).
• Direct student resident concerns to appropriate Departmental and University staff.
• Prepare and run reports, prepare data for building and departmental reports.
• Support facilities assessment of public, reservable and residential space; submit work orders and communicate directly with facilities and central staff on issues; follow up on residential concerns in support of resident occupancy.
• SUMMER OPERATIONAL SUPPORT: During summer sessions, work directly in support of Summer Conferences or projects from Central office and/or Residence Life. Summer operational support may include check in/check out of conferences, daily desk management, Summer Orientation programs, and/or facilitated projects in support of operations and programs. Summer operational support can include support in different buildings or separate assigned workspaces.
• Performs a variety of clerical tasks for central staff, Residence Life Specialists (and other Departmental staff as deemed appropriate) e.g. filing, copying, typing, word processing, inventory, supply orders, scheduling appointments with students.
• Supervise and train student workers assigned to main desk in support of Desk Manager duties.
• Maintain inventory of all desk supplies, first aid, and recreation equipment; Order replacement/repairs as necessary through Central Office.
• Participate in on-going staff training and development as deemed necessary by supervisor.
• Facilitate intake of student packages and mail; insure securing of packages and student notification of mail and packages.

Requirements

• Pay Grade: 8
• High School Diploma, GED, or equivalent required.
• One (1) year of experience in the following: clerical and general computer experience; must know English grammar, spelling, punctuation, and simple mathematical functions; experience working with the public preferred; clerical/computer training beyond high school preferred; any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
• Knowledge, Skills & Abilities: basic office skills (e.g. filing, typing, telephone skills, computer skills (IBM and/or compatible) with proficiency in Microsoft Office preferred); must be familiar with all University and Departmental policies/procedures; must deal well with the public; communication and problem solving skills required.
• Physical Demands: Some light lifting of mail packages.

Benefits

• 37.5‑hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based