Residence Inn Marriott South Provo-Front Desk/Guest Service Agent

About the role

The Residence Inn Marriott S Provo is looking for an individual to join our front desk team. We can’t wait to welcome you to our Residence Inn Family!

Responsibilities

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquiries pertaining to hotel services; registration of guests; and travel directions
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• Makes sure front desk, lobby and common areas are clean and organized
• Performs laundry functions as directed
• All other duties as assigned

Competency

• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Responds promptly to customer needs; responds to requests for service and assistance
• Team Work – Contributes to building a positive team spirit
• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
• Adaptability – Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time
• Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality
• Quantity – Meets productivity standards; completes work in timely manner
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly

Qualifications

• Less than high school diploma

Language Ability

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

Math Ability

• Ability to add, subtract, multiply, and divide in all units of measure

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Computer Skills

• Some computer skills needed

Physical Demands

• Regularly required to talk or hear; to stand; use hands to finger, handle, or feel and reach with hands and arms
• Frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl
• Occasionally required to sit and taste or smell
• Specific vision abilities required: close vision, distance vision, and ability to distinguish colors
• Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds

Work Environment

• Frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles
• Occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock
• Noise level in the work environment is usually moderate