RESG Operations Manager

About the role

The Federal Reserve Bank of Cleveland is seeking a RESG Operations Manager to oversee various services including vendor contract services, operational support, EHS, transportation and logistics, and physical records management. The ideal candidate will manage these services, ensure compliance, and provide oversight for the 4th District.

Responsibilities

• Oversee vendor contract services for the 4th District, including food services, housekeeping, snow removal, and landscaping.
• Manage performance to meet service expectations and ensure overall customer satisfaction.
• Engage additional contractors and technical experts as necessary to service the properties in accordance with Bank standards and tenant lease requirements.
• Maintain frequent contact with key stakeholders to improve delivery service and customer satisfaction.
• Ensure compliance with customer and performance standards and procedures, and measure progress to ensure targets are met.
• Develop and manage department staff to maximize effectiveness.
• Provide support, oversight, and supervision for conference operations, transportation and logistics, mail and central receiving, physical records management, and operational support services.
• Coordinate 4th District RESG initiatives, policies, and procedures.
• Establish and ensure compliance with performance/control standards and procedures for both in-house and contracted services, and measure and monitor progress to ensure targets are met.
• Develop and administer data/information mapping.
• Perform other duties as assigned or requested.

Requirements

Education and Experience:

• Bachelor’s degree in business, Finance, Human Resources, Engineering / Technical, or other degree with a minimum of 7 years of diverse professional work experience which may include 3+ years of supervisory responsibilities, or
• Master’s degree with a minimum of 5 years of diverse professional work experience which may include 1+ years of supervisory responsibilities.

• Valid Driver’s License.

• Knowledge Area – Advanced Level:
  • Ability to perform independent research.
  • Knowledge of and the ability to work within/develop an agile work environment utilizing Scrum methodologies.
  • Knowledge of regulations, procedures, and practices of a specific discipline (e.g., Accounting, Bank Examination, Budgeting, etc.).
  • Microsoft Office (Access, Excel, Outlook, PowerPoint, Word, etc.).
  • Project management.
• Skill Area – Advanced Level:
  • Analytical.
  • Presentation.
  • Problem solving.
  • Programming languages (e.g., .NET, JAVA, etc.).
  • Public speaking.
  • Specialized operational/technical skills.
  • Verbal communication.
  • Written communication.

Qualifications

• Ability to perform independent research.
• Knowledge of and the ability to work within/develop an agile work environment utilizing Scrum methodologies.
• Knowledge of regulations, procedures, and practices of a specific discipline (e.g., Accounting, Bank Examination, Budgeting, etc.).
• Microsoft Office (Access, Excel, Outlook, PowerPoint, Word, etc.).
• Project management.
• Specialized operational/technical skills.
• Verbal communication.
• Written communication.

Skills

• Advanced knowledge of Microsoft Office applications.
• Scrum methodology.
• Regulations, procedures, and practices of a specific discipline.
• Project management.
• Specialized operational/technical skills.
• Verbal and written communication.

Benefits

The Federal Reserve Bank of Cleveland offers competitive benefits to support overall health and financial security. Learn more about our benefits here: https://www.clevelandfed.org/careers.

Pay

The expected starting salary range for the RESG Operations Manager is between $111,400 and $139,200 annually. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and market data.

Schedule

The expected starting salary range for this position is between $20 and $23 hourly. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and market data.

Physical Demands and General Working Conditions

This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.

Reasonable Accommodation Statement

The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to clev.4d.benefits.specialist@clev.frb.org.

Bank’s Ethics Rules and Drug Testing

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting. In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.

Privacy Notice

The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to clev.4d.benefits.specialist@clev.frb.org.