RESET Program Manager

Duties & Responsibilities

• Provides direct case management services for RESET participants within assigned eastern counties.
• Codifies intervention plans with youth, families, schools, probation, and community partners.
• Maintains accurate participant documentation and case management records.
• Oversees the implementation and daily operations of RESET programming throughout assigned eastern counties.
• Develops programming models that meet the unique needs of individual schools and communities while maintaining organizational and grant expectations.
• Coordinates Club programming that promotes social-emotional development, relationship building, leadership development, and positive youth engagement for RESET participants.
• Maintains program quality, attendance, reporting requirements, and participant outcomes.
• Safeguards programs from a safety perspective and adheres to organizational policies and procedures.
• Buys and maintains collaborative relationships with school districts, juvenile probation departments, and community partners.
• Supports the development and expansion of RESET programming throughout Noble and Steuben Counties.
• Identifies opportunities to strengthen partnerships and improve services based on community needs.
• Collaborates with Club leadership and staff to ensure RESET participants have access to high-quality Club programming and support services.
• Coincides with program planning, implementation, and evaluation to support continuous improvement.

Required Qualifications

• Bachelor's degree in Social Work, Criminal Justice, Human Services, Education, Psychology, or a related field preferred; equivalent combination of education and relevant experience considered.
• Minimum of two years of experience working with at-risk youth, juvenile justice, education, behavioral health, youth development, or a related field.
• Demonstrated experience providing case management, care coordination, or individualized support services preferred.
• Experience building collaborative relationships with schools, community organizations, probation, or other youth-serving agencies.
• Knowledge of positive youth development, trauma-informed practices, restorative approaches, and youth intervention strategies.
• Demonstrated competence working with middle school and high school youth.
• Strong verbal and written communication skills with the ability to build trust and rapport with youth, families, school personnel, and community partners.
• Strong organizational and time management skills with the ability to manage multiple priorities independently.
• Able to exercise sound judgment, maintain confidentiality, and respond appropriately in sensitive situations.
• Strong problem-solving, critical thinking, and conflict resolution skills.
• Proficiency in Microsoft Office and the ability to learn and utilize case management and data tracking systems.
• Reliable transportation, valid driver's license, safe driving record, and automobile insurance required.
• Ability to travel regularly between assigned counties and program locations.

Pay Range

$50,000 - $55,000 per year