Reservations Supervisor
About the role
The Reservations Supervisor at Turning Stone Enterprises plays a key role in ensuring guests have a seamless and enjoyable stay. You’ll lead and support our accommodations team, making sure they’re well-trained and equipped to provide prompt and courteous service. With a thorough understanding of our processes, you’ll oversee hotel reservations, manage room inventory, and work closely with other departments to keep everything running smoothly. You’ll also help create staff schedules and maintain important reports, all while fostering a positive and welcoming environment for both guests and team members.
About the company
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Responsibilities
- Effectively counsels, guides and instructs employees in the daily performance of their duties and makes appropriate personnel recommendations to Accommodations Manager.
- Possesses complete knowledge of all departmental procedures and appropriately oversees and assists in the administration of the department.
- Effectively trains all personnel in the proper performance of all job duties (reservations, PBX, operator, etc.) and thereafter ensures that all guests are treated in a prompt, professional and courteous manner.
- Prepares and effectively trains employees in emergency procedures.
- Efficiently operates LMS program for processing hotel reservations and assists with booking groups into hotel.
- Always schedules employees to ensure that there is sufficient workforce available to provide the most efficient guest service possible.
- Interfaces with all other departments as required.
- Accurately maintains logs for various departments.
- Consistently provides a daily Projected