Reservations & Communications Agent

About the location

Experience the luxury of living and working in one of the Southwest's most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona's red rocks, a visit to the Grand Canyon, or exploring Arizona's diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About the role

The Four Seasons Resort Scottsdale is looking for a talented Reservations & Communications Agent to join the team. Act as the communication hub for the operations departments. Answers and directs phone calls, Manage Chat, Monitor HotSOS, book restaurant and room reservations as well as assist the reservations process in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What you will do

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. Opera, OpenTable, Book4Time, Golden, HotSOS, Chat)
• Work harmoniously with operations to effectively assist in Pre-arrival communication and booking outlet/activities.
• Assists with the communication in the event of an emergency situation in an efficient and professional manner.
• Other duties as assigned.

What you bring

• The ability to multi task effectively
• The ability to work in a fast paced environment handling multiple guest calls consecutively
• Comfort with Microsoft Office products and the ability to learn other computer software suites necessary for the role.

Schedule

• Full Time
• Flexibility to work early mornings, evenings, weekends and holidays
• This is an on-site position and does not offer remote work options.

What we offer

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!