Reservations & Booking Agent

About the role

The individual in this role has the potential to earn upwards of $25.00 per hour in total compensation under the existing incentive plan. This is a non-remote position and all work duties are conducted onsite in Farmington, Pennsylvania.

Responsibilities

• Delivers internal and external guest service the Nemacolin way.
• Goes above and beyond – whether for an associate or guest.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
• Maintains current knowledge of all resort offerings and hours of operation.
• Provides information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Answer incoming phone calls, emails, and web chats to assist guests with any inquiries regarding resort offerings.
• Follow up on voicemails and leads by making outbound phone calls.
• Engage in a sales process to help uncover guests’ needs and sell the resort and resort experiences.
• Demonstrate Five-Star and Five-Diamond Service Standards.
• Make accurate reservations to help curate memorable stays.
• Process gift card orders.
• Other job duties as assigned.

Requirements

• Friendly and outgoing personality.
• Excellent communication skills.
• Must be able to speak the English language fluently.
• Able to perform basic mathematical functions.
• Able to handle high-pressure situations.
• Able to work a variety of shifts – including holidays, weekends, evenings, etc.
• Strong organizational skills.
• Able to effectively perform multiple tasks.
• Able to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful.

Qualifications

• Completion of a high school diploma or equivalent.
• Minimum of 2 years of experience in a guest service role.

Skills and Abilities

• Friendly and out-going personality.
• Excellent communication skills.
• Fluency in the English language.
• Ability to perform basic mathematical functions.
• Ability to handle high-pressure situations.
• Ability to work a variety of shifts – including holidays, weekends, evenings, etc.
• Strong organizational skills.
• Able to effectively perform multiple tasks.
• Able to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful.

Benefits

• Competitive compensation and attractive 401(k) program.
• Medical, dental, and vision coverage available.
• Paid time off.
• Educational and career advancement support.
• Savings across resort dining, retail, spa, and activities.
• Discounted associate meals, dry cleaning, and uniform services.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

Pay

Upwards of $25.00 per hour in total compensation under the existing incentive plan.

Schedule

Non-remote position with work duties conducted onsite in Farmington, Pennsylvania.