Reservations Agent (Seasonal 2026)
Wequassett Resort and Golf Club · Harwich, MA · 3 mo ago
On-siteOTHR$20–$23/hrFull-time
Additional Duties and Responsibilities
- Providing excellent customer service to all guests
- Accurately inputting reservation information including rooming lists, internet, travel agency requests and sales department requests
- Accommodating special guest requests, insuring a high level of guest satisfaction
- Understanding the sales strategy of hotel, property, and revenue managements systems
- Processing rooming lists accurately as well as changes and cancellations for group bookings
- Preparing group guest lists prior to arrival
- Aggressively selling guest rooms to maximize room revenue using upselling and yield management technology
- Developing a keen knowledge of all resort features and amenities
Requirements
- Previous customer service experience, preferably in a luxury hotel or resort
- Excellent telephone, verbal and written communication skills
Qualifications
- Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay
- We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests
- We offer four restaurants, two pools, two private beaches, boating and sailing, four tennis courts, and championship golf
Pay
$20 - $23 / hour