Reservations Agent - Pine Needles Lodge & Golf Club

About the role

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Agent to join our team at Pine Needles Lodge & Golf Club. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders, and continuously strive to make a positive impact. We are passionate hoteliers eager to add like-minded people to our rapidly growing team.

Responsibilities

• Take individual and group reservations via phone, email, and online booking channels, ensuring all reservations are entered accurately into the Property Management System (PMS).
• Provide exceptional customer service while assisting guests with accommodations, golf packages, dining options, resort amenities, and local area information.
• Answer inquiries regarding room rates, packages, availability, resort outlets, accommodations, policies, and room locations.
• Coordinate with the Sales Department regarding contracted groups, rooming lists, billing instructions, group modifications, and special requests.
• Process rooming lists accurately and in a timely manner while ensuring all guest information, contact details, and billing instructions are complete.
• Post advance deposits, process payments, monitor payment deadlines, and maintain accurate records of deposits, balances, refunds, and payment activity.
• Ensure guest profiles are complete and accurate, including contact information, preferences, and special accommodations.
• Maintain a thorough knowledge of resort accommodations, golf courses, meeting spaces, dining venues, current promotions, and seasonal packages.
• Monitor room inventory daily and work with management to maximize occupancy and revenue while maintaining rate integrity.
• Maintain working knowledge of the Property Management System (PMS), reservation software, golf tee sheet software, and other resort systems; participate in ongoing training as systems and procedures evolve.
• Complete assigned reports, projects, correspondence, and administrative duties accurately and within established deadlines.
• Maintain a professional appearance and provide courteous, responsive service that reflects the standards and reputation of Pine Needles Lodge & Golf Club.
• Perform other duties and responsibilities as assigned by management.

Requirements

• Minimum of High School education.
• Six (6) months prior reservations or front office experience required in a full-service hotel or related.
• Prior experience with Opera PMS is desired.

Knowledge, Skills and Abilities

• Strong knowledge and ability to use Microsoft Office.
• Strong working knowledge of Opera PMS.
• Ability to maintain consistency, diplomacy and tact in difficult or challenging situations.
• Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail.
• Ability to make independent decisions.
• Ability to make quick and efficient decisions to benefit the team and guest.
• Ability to use a moderately complex computer system and troubleshoot software problems.

Benefits

• Work Today, Get Paid today, with Daily Pay.
• Free Telemedicine and Virtual Mental Health care access for all associates starting day one.
• Multiple Health Insurance and Life Insurance options.
• 401k Plan with Company Match.
• Paid Parental Leave.
• Paid Time Off.
• Holiday Pay.
• Pet Insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace.
• Discounts on event tickets, electronics, gym memberships and more.

Pay

Compensation Range: $18–$21 per hour.