Reservations Agent- FT

Become part of California's premiere destination locations, a AAA Four-Diamond and Forbes Four-Star luxury Resort. This role supports both Carmel Valley Ranch and Alila Ventana Big Sur. The Ranch has a recently renovated Spa, an 18-hole Pete Dye designed golf course, a resort getaway that offers world-class recreation and relaxation amid 500 lush acres of natural beauty, Carmel Valley Ranch offers sophisticated, approachable luxury with distinct character highlighting our Carmel Valley location. Alila Ventana Big Sur offers an inclusive getaway where the redwoods meet the coastline views of the Pacific. Bespoke Itineraries, transformative wellbeing itineraries and captivating suites offer serenity and connection.

About the role

A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, completing a daily checklist, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

Responsibilities

• Knowledge of Hyatt, Forbes 5 Star and AAA 4 Diamond Luxury Standards and Service Expectations
• Professional, personalized and engaging luxury service required
• React quickly to guest service opportunities and recovery, logging and notifying proper areas where appropriate and take ownership of recovery process with support of leadership team
• This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor
• Correspond with guests in a professional manner before, during and after their stay
• Experience with as many of the following hotel systems is preferred: Opera, Reserve, Open Table & Colleague Advantage

Qualifications

• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
• Excellent mathematical, written, spoken, technical and computer skills
• Desire for building a career in hospitality preferred

Skills

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment
• Ability to work with minimal supervision; maintain confidentiality of information and pertinent data
• Prioritize and engage in multiple tasks simultaneously. Must be detailed in your approach and thorough in your follow up in both action and communication
• Computer literate in Microsoft Windows applications required
• Highly responsible & reliable, experience creating trust and handling high expectations with guests
• Ability to work well under pressure in a fast paced environment, and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Confident personality with excellent personal presentation and communications skills

Benefits

• Complimentary Employee Meal and Parking
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account
• Paid holidays, vacation and sick leave
• 401K with Matching
• Employee Stock Purchase Plan
• Educational Reimbursement

Pay

The hourly rate range for this position is $18.00 to $19.00.