Reservations Agent @ Bandon Dunes Golf Resort

About the role

Imagine being the first touchpoint for guests planning their journey to one of the most renowned golf destinations in the world. We seek a self-motivated, detail-oriented, and customer-focused individual with strong computer skills, a willingness to learn, and adaptability to a dynamic work environment. Our Reservations team is dedicated to providing every guest with an outstanding first impression by embodying the values of being "Genuine, Helpful & Friendly."

What You'll Do

• Book, update, and customize reservations tailored to individual or group needs—lodging, tee times, dining, or adventures.
• Communicate like a pro. Answer calls and emails with professionalism, warmth, and a genuine desire to help.
• Anticipate needs. Update guest profiles, follow up with inquiries, and ensure thoughtful handling of every detail.
• Spread positivity. Collaborate with a dynamic team to foster growth, success, and a little fun.
• Stay sharp. Keep track of daily tasks and master the art of multitasking in a fast-paced environment.
• Be flexible. Volunteer to help with data entry, administrative duties, or operating the multi-line phone system when needed.

What You Bring

• Hospitality or customer service experience (bonus points if you’ve worked in a similar role).
• A warm, friendly attitude with top-notch verbal, written, and interpersonal communication skills.
• A knack for organization, math, and problem-solving under pressure.
• Proficiency with computers and MS Office tools—speedy and accurate typing is a must.
• The ability to work flexible hours, including evenings and weekends.
• Professionalism in every interaction, whether over the phone, email, or in person.

Perks and Benefits

• Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
• Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
• Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
• Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.
• Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
• Resort Discounts: Save on dining and merchandise throughout the resort.
• Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
• Career Growth: Take advantage of continuous training and development opportunities to advance your career.

At Bandon Dunes

We are committed to creating unforgettable guest experiences—and we believe that starts with an exceptional team. When you join us, you’ll not only help shape a guest’s journey but also be part of a collaborative, passionate, and supportive work environment.

Equal Opportunity Employer

We value diversity and are committed to creating an inclusive environment for all employees.