Reservationist-Public Transportation-Full Time

Reservationist

About the role

Reserves passenger trips within Fort Bend County requirements using an automated scheduling system; estimates wait time for ride times for passengers.

Responsibilities

• Provides excellent customer service when speaking to clients; responds to phone inquiries, questions or complaints/concerns regarding transit services.
• Acts as liaison between clients and Operations Supervisor in resolving customer service issues; exercises good judgment and makes decisions within the limits of established policies, procedures and guidelines; interacts professionally and patiently and uses discretion in a demanding call center environment.
• Inputs changes and/or cancellations into database, excluding "day of" changes/cancellations.
• Updates database as needed with new or existing passenger information and/or deletions.
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Qualifications

• High School Diploma/GED.
• 3 years job related experience; prior experience with transportation scheduling/reservations preferred.
• Strong computer skills; strong verbal and written communication, math and/or accounting; management and supervisory skills.
• Strong interpersonal skills and ability to deal effectively with the public, other employees and elected officials.

Skills

• Extensive knowledge of Fort Bend County roads and neighborhoods; knowledge of METRO and surrounding transit agency routes.

Pay

$20.10-$30.15 per hour, full time.

Benefits

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.