Reservationist
MV Transportation · Kent, WA · 2 mo ago
OTHR$22–$23.69/hrFull-time
Responsibilities
- Answer passenger calls collecting all necessary trip information for the permissible time period.
- Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
- Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
- Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
- Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
- Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
- Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
- Maintain accurate records and appropriate filing systems.
- Communicate effectively with operations staff regarding scheduling or passenger issues.
- Able to handle multiple tasks accurately and effectively.
- Excellent customer service.
- Professional demeanor and appearance.
- Reliable in attendance.
- Team player and helpful to staff, management, and peers.
Qualifications
- Talent Requirements: High School diploma or equivalent.
- Able to work in a fast-paced environment.
- Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
- Possess excellent decision-making skills.
- Excellent attendance record.
- Excellent verbal and written communication skills.
- Telephone speaking and/or call center experience.
- Computer experience.
Starting Pay Rate
$22 - $23.69/hour
Healthcare Benefits
- PPO Medical
- Medical HSA
- Prescription
- Dental
- Vision (spouse and dependent children)
- Telemedicine
- FSA
- Life
- AD&D
- Group Accident
- LTD
- STD
- EAP
- Critical Illness
- Hospital Indemnity
- Substance Abuse Professionals programming
Paid Time Off
0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
Paid Holidays
8 paid holidays
Other Compensation
- $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
- $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)