Reservation & Customer Service Rep.

Union positions with SEIU Local 888 at the Steamship Authority's Mashpee Reservation Office.

Pay

• Starting rate: $20.40 per hour
• After 90 days: $25.49 per hour

Schedule

• Full-time (40 hours per week)
• Includes weekend coverage, holidays, and occasional evenings

Benefits

• Health, vision, and dental insurance available after obtaining permanent status

Responsibilities

• Answer incoming telephone calls and assist customers with:
  • Making, modifying, or canceling vehicle reservations
  • Booking high-speed passenger reservations
• Process reservations accurately using the reservation system
• Provide general information including:
  • Vehicle space availability
  • Schedule details and related inquiries
• Troubleshoot customer concerns related to website use
• Perform data entry and record processing
• Assist with training new employees
• Perform additional duties as assigned

Requirements

• Strong telephone communication skills, including clear spoken English
• Excellent customer service and interpersonal skills
• Basic proficiency in PC computer applications
• Familiarity with internet use, web browsers, and mobile platforms (iOS and Android)
• Strong organizational skills and attention to detail
• Willingness to learn and demonstrate initiative
• Reliable transportation and strong attendance record
• High school diploma or equivalent required
• Pass a pre-employment drug test and background check
• 90-day probationary period applies

Preferred Qualifications

• Multilingual abilities, especially Brazilian Portuguese, Spanish, or Portuguese

Work Environment & Physical Requirements

• Office-based position requiring:
  • Prolonged periods of sitting at a desk
  • Ability to lift up to 20 lbs
  • Ability to move freely within the workspace
  • Ability to work an 8-hour shift as scheduled