Reseller Success Account Manager

Location: Austin

Compensation: $65,000 – $85,000 per year

About the role

The Reseller Success Account Manager (RSAM) at Brivo Inc. is a high‑impact Strategic Advisor dedicated to the operational and commercial effectiveness of our partners. As the critical bridge between our sales teams and our resellers, you will focus on training, product demonstrations, and operational support. Your mission is to help resellers understand the performance of their business and customers, drive business growth and retention by ensuring resellers are fully enabled, and act as their internal advocate to navigate complex account strategies and resolve roadblocks.

Key Responsibilities

• Lead reseller training and conduct high‑level product demonstrations.
• Provide tactical sales support, including assistance with quotes, orders, and technical support navigation.
• Conduct regular business and strategy reviews to align partner goals with Eagle Eye solutions.
• Analyze performance data to develop success plans that drive new opportunity development, retention, and expansion.
• Act as the primary “bridge” between internal Sales teams and reseller partners to facilitate joint territory growth.
• Identify and resolve business roadblocks by collaborating cross‑functionally with Product, Marketing, and Support teams.

Skills, Knowledge and Expertise

• 3–7 years in Channel Management, Reseller Success, or Account Management.
• Strong understanding of the channel sales model and experience supporting partners to drive results.
• Strong understanding of customer success methodology, including lifecycle management and planning.
• Expertise in conducting business reviews, strategic planning, and sales enablement.
• Demonstrated ability to act as an internal partner, navigating complex internal/external relationships to drive growth.
• Proficiency in CRM and partner management platforms.
• Bonus: A strong desire to grow into Sales, Channel Sales, or Customer Success leadership roles.

Benefits

• Great Place to Work‑Certified™ company and global leader in cloud‑based access control and video surveillance.
• Competitive medical, vision, and dental plans (including company‑offset premiums).
• 401(k) with company match.
• Unlimited Paid Time Off (PTO) policy.
• Premium onsite experience with communal meals, recurring social events, and fully stocked workspaces.
• Robust benefits and perks package tailored to work location.

About Brivo

Brivo and Eagle Eye Networks have combined to create a category‑defining, cloud‑first platform at the intersection of AI and the physical world. Our mission is to make physical spaces safer, smarter, and more autonomous—from single‑site businesses to global enterprises. As unified global leaders in cloud‑based access control and video surveillance, we protect over 600 million square feet across 90+ countries. With headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we leverage open APIs and cyber‑secure cloud infrastructure to reshape the future of physical security.