Research Support Specialist

We need to output HTML fragment with sections: maybe About the role (Who We Are?), Position Overview, Responsibilities, Qualifications, Values? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to parse the posting: It includes "Who We Are Verra Mobility is a global leader..." That's about company. Could be "About the role"? Actually "Who We Are" is about company, not role. Could be "About the role" maybe not. But we can include a section "About the company" but not in list of allowed headings? The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use those headings. "Who We Are" could be considered "About the role"? Not exactly. But we could treat it as "About the role" maybe not. However we could also omit that section if not matching allowed headings? The instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, not exclusive. But we should probably stick to those. However we can also include other headings if they make sense? The instruction says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but suggests using those. Safer to use those headings where applicable. We have content: Position Overview (description). That could be "About the role". We'll use

  About the role

  and put the Position Overview paragraph. Essential Responsibilities: list of duties. Use

  Responsibilities

  with
  • . Qualifications: list. Use

    Qualifications

    with
    • . Values: There's a section "Aligned With Verra Mobility Values" and repeated values. Could be "Skills"? Not exactly. Could be "Requirements"? Not. Could be "Skills"? Not. Could be "About the role"? Already used. Could we make a section "Values"? Not in examples but maybe okay. However instruction says prefer a few substantive sections over many thin ones. Values is substantive but repeated. Could combine with Qualifications? Might be separate. I'd include a section "Values" as

      Values

      with
      • . But the examples didn't list Values; but it's not prohibited. However to be safe, maybe we can incorporate values into Qualifications or About the role? But they are distinct. The instruction says "include a section ONLY when the posting has real, specific content for it". Values is real specific content. So we should include it. The heading can be

        Values

        . It's not in the examples but seems okay. We must remove boilerplate: EEO statements, privacy notice, duplicated lines. Also remove "Verra Mobility is an Equal Opportunity Employer..." repeated multiple times. Also remove "With your explicit consent..." etc. Also remove navigation etc. We need to preserve all substantive information: Who We Are paragraph, Position Overview, Essential Responsibilities bullet points, Qualifications bullet points, Values bullet points (the four values with descriptions). Also maybe the "Aligned With Verra Mobility Values" paragraph that introduces values. We'll include that as prose before the list. We must not repeat job title as heading (not present). No Job ID. We must not create Pay/Schedule/Benefits sections because not present. We must output only HTML fragment, no /, no markdown fences. Let's extract content. Who We Are: "Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities." Position Overview: "The Research Support Specialist is responsible for researching and completing tolling and violation customer service disputes for rental agency customers and assisting with client expedited requests. This position also interacts with internal departments, Tolling Authorities, Issuing Authorities and Collections Agencies to bring resolution to renter disputes. A successful candidate must be a self-starter, have a high degree of critical thinking, good judgment, and the ability to work collaboratively with individuals/teams in a result-oriented environment with changing priorities." Essential Responsibilities (list): - Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations. - Review, respond and/or resolve multi-channel written inquiries from vehicle renters and other associated agencies and businesses. - Prioritizing daily workload based on importance of assigned tasks. - Track and communicate abnormal service inquiry trends to leadership. - Create clear complete documentation and notes for all inquiries - Assist with customer service calls when needed for service level objectives. - Assist with other tasks necessary. Note: Some bullet points have grammar issues but we keep as is. Qualifications (list): - High School diploma - Previous experience in an administrative, research, customer service or transaction processing position 2+ years. - Excellent reading and comprehensive skills - Interpersonal written communication skills to accurately document activity in multiple systems and in proper business writing - Intermediate skills with Microsoft Products (including Outlook, Excel, etc.) - The ability to analyze data to resolve complex issues. - Demonstrates high sense of urgency and personal initiative related to customer service and problem resolution. - The ability to multi-task and thrive under pressure in a team environment. - Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics. Values section: There's "Aligned With Verra Mobility Values" paragraph then list of values with descriptions. Paragraph: "Aligned With Verra Mobility Values Do What’s Right – We’ve committed to doing the right thing for each other and for our customers – integrity is our DNA Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.Win Together – We are ambitious and like to win, but we know we win more when we include others and work together." Then later repeated values with more detail: "Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others." We need to preserve all substantive information, not invent or summarize away detail. So we need to include both the short tagline versions and the longer descriptions? The posting repeats them; we should not duplicate lines. We should combine unique content. The first set: "Do What’s Right – We’ve committed to doing the right thing for each other and for our customers – integrity is our DNA Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.Win Together – We are ambitious and like to win, but we know we win more when we include others and work together." Second set: longer descriptions for each value. We should include both? They are not exactly same; they add detail. We should preserve all substantive information, so include both sets but avoid duplication of identical sentences. The first set includes short tagline plus a brief description. The second set includes longer description. We could combine them: For each value, we can include both short tagline and longer description. But to avoid duplication, we could just include the longer description which already covers the meaning. However the first set includes phrase "integrity is our DNA" etc which may not be in longer description. The longer description for Do What’s Right: "We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous." It doesn't include "integrity is our DNA". So we should keep both. Thus we could present values as a list where each item includes both the short tagline and the longer description. Or we could have a paragraph summarizing values then a list. Simpler:

        Values

        Aligned With Verra Mobility Values Do What’s Right – We’ve committed to doing the right thing for each other and for our customers – integrity is our DNA Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.

        • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
        • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
        • Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
        • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
        But note we duplicated the short tagline for Own It etc in the paragraph and then list items start with same tagline. That's duplication. To avoid duplication, maybe we just keep the longer description list and omit the short tagline paragraph. However we would lose the short tagline phrases like "integrity is our DNA". Are those considered substantive? Yes. They are not in longer description. So we need to preserve them. Could we incorporate them into the list items? For each value, we could combine short tagline and longer description. Eg:
      • Do What’s Right – We’ve committed to doing the right thing for each other and for our customers – integrity is our DNA. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
      That would preserve both. Similarly for others. Thus we can