Research Specialist, Woodbury

Key Responsibilities

• Immersive Remote Consultations: Replicate the high-touch in-person showroom experience by providing expert guidance via chat, email, virtual conference calls, and phone.
• Design Schemes & Product Configuration: Provide technical assistance in creating design schemes, developing furniture configurations, and executing substitutions to drive sales and meet product and project requirements.
• Sales Enablement: Act as an extension of the sales team, offloading complex research and product configuration to allow sellers to focus on customer relationship-building and core business activities.
• Proactive Sales Support: Act as a critical differentiator by proactively identifying viable, in-stock alternatives, answering product questions regarding fabric specifications, furniture dimensions, and carpet applications, ensuring customer retention and continuous revenue support.
• Collaborative Accountability: Work involves collaborating with sales teams, other Research Specialists, and additional product specialist teams in the company. Accountability for shared project work and quality of results is essential.

Qualifications and Required Skills

• Client-Facing Experience: 3+ years in a high-end customer service, showroom support, or sales role within the interior design industry.
• Expert-Level Competency: Deep subject matter expertise in fabrics, furniture, and carpet, including the ability to consult on substitutions, configurations, and project design.
• Digital Fluency: Proficiency with virtual meeting tools, digital communication channels, and willingness to learn AI-enabled visualization tools.
• Strategic Communication: Superior verbal and written communication skills suitable for high-touch, consultative projects.
• Service Mindset: Exceptional patience, empathy, and problem-solving skills tailored to our customer base.
• Agility: Ability to pivot between complex tasks and maintain high service levels in a fast-paced "Digital Showroom" environment.