Research Services Lead - Operations

About the role

The Research Services Lead – Operations is an integral part of Latham & Watkins’ Technology & Information Services team. This role supports the development and maintenance of the department’s discovery platform, knowledge base, and collaboration workspaces, while managing day-to-day operations and ensuring the integrity and accuracy of the firm-wide catalogue and discovery platforms, including the eLibrary.

Responsibilities

• Supports systems configuration, platform upgrades, and maintenance
• Designs and manages electronic and print content platforms to ensure resources are easily accessible, relevant, and understandable by end users
• Oversees the department’s knowledge base and collaborates with the research team to develop and audit content
• Manages department’s collaboration workspaces, such as Microsoft Teams, iManage, and SharePoint
• Supports services including password management, research platform authentication, and migrations
• Promotes effective work practices by working collaboratively as a team member and demonstrating respect for coworkers
• Protects and maintains any highly sensitive, confidential, privileged, financial, and/or proprietary information retained by Latham & Watkins

Qualifications

• Possess knowledge of electronic and print content administration systems and technologies, such as EOS
• Exhibit knowledge of bibliographic utilities and current cataloging standards
• Show experience with internet services and user authentication protocols, including IP authentication and single sign-on
• A bachelor’s degree or equivalent
• A master’s degree or Juris Doctor (J.D.), preferably
• A minimum of five (5) years of relevant professional experience, preferably
• A minimum of seven (7) years of cumulative experience

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff