Research Operations Manager, Market Intelligence

About the role

The Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services to help customers and partners succeed and grow. GBO includes the commercial arms of Ads sellers, business development teams, and customer services and support, as well as overlay programs that enable coordinated engagement with Google's most complex and important customers and partners.

Responsibilities

• Manage research vendor and scaled operations, including performance, reporting, consultation, Service Level Agreements (SLAs)/deliverables, and operations strategies.
• Develop and maintain the overall research operations strategy, identify and mitigate risk from a delivery standpoint, and ensure compliance with all internal policies and procedures.
• Review operational metrics, identify process improvement opportunities, and drive improvement of quality, productivity, and efficiency.
• Provide end-to-end support for operations activities and act as the primary point of contact for related administrative tasks (e.g., SOW negotiations, PO management) and escalations from internal stakeholders.
• Collaborate with cross-functional stakeholders to deliver high-impact research and oversee Operational Expenditure (OPEX) management for scaled research operations.

Requirements

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in operations and vendor management.
• Experience identifying issues in processes, creating solutions, and working with cross-functional teams to drive these changes.

Preferred qualifications

• 5 years of experience analyzing data and generating business insights to guide business decisions.
• Experience managing multiple vendors and operations teams to deliver multiple research surveys concurrently against tight deadlines.
• Experience leading end-to-end research operations for both quantitative and qualitative research, including surveys, in-depth interviews, and focus groups.
• Experience using SQL to oversee the development of dashboards and management of data sources.

Pay

US: $111000 - $160000 (USD) + 15% bonus target + equity + benefits