Research Operations Lead, Customer Insights

About the role

The Research Operations Lead position is within the Customer Insights team, a core function within the marketing organization at Salesforce. The team is responsible for delivering objective, actionable insights that inform the company's marketing strategy and external narrative.

Responsibilities

• Diagnose workflow problems and identify opportunity
• Develop a point of view on priorities and bring proposals to team leadership with a recommendation, not just options
• Build AI-assisted workflows targeting high-effort, repeatable research tasks
• Automate team operations targeting places where work slows down unnecessarily
• Maintain research credibility by understanding the research lifecycle and spotting where AI helps and where it quietly degrades quality
• Translate between the operational and the practical, making a clear case for why something is worth building and why researchers should change how they work
• Operate with direction rather than a detailed roadmap, and know when to escalate rather than push through alone

Requirements

• A solid grounding in both quantitative and qualitative primary research, with meaningful experience in research operations
• Genuine, applied experience using AI and automation to improve how a team operates
• Diagnostic instincts to look for friction, develop recommendations rather than lists of possibilities, and care that researchers actually use what you build

Qualifications

• Comfortable presenting workflow diagnoses and tool proposals to team leadership
• Clear communication skills
• Experience with SurveyMonkey at a technical or admin level (nice to have)
• B2B tech or enterprise software research background (nice to have)
• Exposure to Salesforce products or ecosystem (nice to have)

Skills

• Research Foundation
• Builder Capability
• Diagnostics Instincts
• Clear Communication
• Comfort with Strategic Guidance

Benefits

At Salesforce, we offer a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

Details about pay can be found on the Salesforce Benefits website.

Schedule

Details about the schedule can be found on the Salesforce Benefits website.