Research Operations Lead

About Our Client:The organization operates within the fintech industry, addressing challenges related to customer understanding in product development. It emphasizes integrating customer perspectives into daily decision-making to enhance product quality. The organization supports a democratized approach to research, enabling designers and product managers to engage directly with customers. It focuses on building scalable, high-quality, and ethical research operations to support its growth. About the Opportunity:The RESEARCH OPERATIONS LEAD role is responsible for building and managing the research operations program as the organization scales. This position ensures that research processes, standards, and tools enable autonomous and effective customer research across Product, Design, and Marketing teams. The role contributes by maintaining smooth research operations, fostering best practices, and driving customer insights that inform key decisions, ultimately enhancing product development and customer experience. Responsibilities:Define research processes, standards, and workflows for the product, design, and marketing teamsManage the customer research panel, including databases, outreach, and recruitmentOversee daily research operations such as scheduling, incentives, consent, and ethical complianceAdvise teams on research methodologies and help translate feedback into actionable insightsCollaborate with design managers, designers, and product managers to integrate customer evidence into decision-makingManage research tools, vendor relationships, budgets, and technology decisionsDevelop AI-enabled workflows to support customer engagement and feedback synthesis while ensuring privacy and judgment standardsPilot innovative customer engagement initiatives, including rolling research programs and eventsManage and coach one direct report, balancing leadership with hands-on work Requirements:8+ years of practical experience in research operations with a record of building or scaling impactful programs1-2 years of people management experienceRecognized thought leader in research operationsAbility to navigate ambiguity in developing research disciplineStrong coaching skills for non-researcher stakeholdersProficient use of AI in daily work and discernment of its practical valueClear communication with practitioners and senior stakeholdersPreferred: qualitative research experience, quantitative skills, and fintech familiarity Pay Range and Compensation Package:US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $189,400—$236,700 USDUS employees outside these locations: $170,400—$213,000 USDCanadian employees (any location): $179,000—$223,700 CAD Benefits & Perks:Medical insuranceDental insurance401(k) Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.