Research Manager

Job Summary

In the role of Research Manager, North America you will play a pivotal role in executing research essential to Viking’s growth. In this role, you will lead and execute small to medium sized research initiatives, which will include gathering, analyzing, and interpreting data to provide actionable insights for various teams, including marketing, product, and operations.

Job Responsibilities

• Lead survey development efforts for medium and small-scale surveys, including:
  • Writing surveys based on a detailed outline
  • Programming surveys in Qualtrics
  • Programming checking surveys
  • Analyzing data
  • Developing reports that clearly communicate the findings
• Managing vendors as needed on externally run projects, including managing budgets and timelines
• Manage and maintain one continuously-running survey, with programming, troubleshooting and reporting as needed
• From time-to-time, this individual will lead recruitment and incentive fulfilment efforts for qualitative projects, including pulling sample list, sending invitation emails, setting up groups in Discuss.io platform, ensuring respondents successfully complete their technical check in a timely fashion, downloading group recordings and transcripts, and handling incentive fulfilment
• From time-to-time, this individual may run-point on team-specific organizational tasks and automation efforts (compendium, updating report templates, etc.)

Job Requirements

• Bachelor's degree required
• 3+ years' experience in consumer insights, market research, analytics
• Impeccable attention to detail and commitment to delivering high quality results, with the ability to be flexible and pivot when needed
• Excellent critical thinking and interpersonal skills
• Strong written and verbal communication skills
• History of strong interpersonal skills and being a team player who quickly builds trust and credibility through relationships
• Experience managing projects and research vendors, with experience proactively identifying both problems and solutions
• Considerable experience with PowerPoint and excel required
• Experience Qualtrics or another similar programming platform required
• Experience with SPSS is beneficial, but not required

About Viking

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row by Condé Nast Traveler in the 2025 Readers’ Choice Awards. Viking is also rated a “World’s Best” by Travel + Leisure —no other travel company has simultaneously received such honors by both publications.