Research & Knowledge Supervisor

About the role

The Research & Knowledge Supervisor position is based in our New York office (hybrid).

Responsibilities

• Supervise New York and Wilmington (WIL) Research & Knowledge Services (R&KS) analysts across all shifts.
• Collaborate with the Senior R&KS Manager on evaluations, interviewing, onboarding, and other administrative responsibilities.
• Research and provide legal, business, and reference information to attorneys in all practice areas of the Firm using online and print resources.
• Develops information network within and outside the Firm.
• Maintains and monitors requests on Firm issued devices while out of office and during off hours, and coordinates with business services professionals in all offices to complete pending requests.
• Communicates departmental guidelines and procedures.
• Delegates work to NY and WIL Research Analysts when appropriate.
• Uses workflow software for distribution and recording of research and KM requests.
• Monitors research requests for all offices and provides guidance to research business services professionals proactively when warranted.
• Mentors and trains NY and WIL Research Analysts.
• Provides Senior R&KS Manager with detailed assessments of work performance in preparation of annual performance evaluations.
• Uses workflow software and Generative AI tools to generate statistical analyses of workload to identify issues and trends.
• Recommends and participates in disciplinary procedures in collaboration with the appropriate office R&KS manager and Human Resources.
• Effectively addresses and resolves work-related problems and/or conflicts that arise among the NY and WIL Research Analysts.
• Ensures accurate and timely responses to requests for departmental services.
• Participates in the interviewing, selection, and training process.
• Keeps attorneys aware of new developments in their practice areas.
• Edits and educates attorneys and business services professionals about the R&KS Department's services.
• Contributes to development and organization of research materials in the R&KS Department.
• Assists with conducting department orientation for new and lateral attorneys when needed.
• Perfoms research using online and print sources, incorporating new technology.
• Evaluates new and updated versions of online and print information resources.
• Works on Knowledge Management projects as assigned.
• Uses workflow software for the distribution and recording of research and KM requests.
• Ensures current knowledge of Firm policies and practices, current knowledge of industry trends, and continued professional development for business services professionals.
• Recommends and implements changes and improvements in methods and procedures to Senior R&KS Manager.
• Coordinates and oversees department projects, day-to-day operations, and long-range plans.
• Oversees employees' work performance and provides guidance in the resolution of problems.
• Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service, and improved employee relations, in alignment with the Firm's Core Values.
• Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies, and procedures.
• Reviews research responses for quality and provides real-time coaching to analysts.
• Manages routine scheduling, weekend and holiday coordination, and new-hire onboarding logistics.
• Serves as first-level escalation point for operational issues.
• Performs other related duties as assigned.

Qualifications

• Expert knowledge of Lexis, Westlaw, Bloomberg Law, Docket Navigator, Pacer, DNBi, RBsource, Deal Point Data, PitchBook, Refinitiv, Workspace, Capital IQ, Courthouse News Service, Accurint, HeinOnline and other comparable legal and business research databases.
• Highly proficient in Research & Knowledge Services specific applications, including workflow systems and has demonstrated experience reflecting innovative use of Research & Knowledge Services automated systems and technology.
• Understands and is expertly proficient in performing research on the Internet.
• Understands and efficiently uses common social networking and online collaboration tools where appropriate.
• Demonstrated knowledge of professional library science principles and practices, law firm operations and procedures, and experience with standard secondary research sources.
• Current knowledge of industry best practices, trends, and techniques.
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
• Demonstrates effective interpersonal and communication skills, both verbally and in writing.
• Demonstrates close attention to detail.
• Excellent analytical, troubleshooting, organizational, and planning skills.
• Ability to effectively supervise others.
• Ability to administer Firm policies and procedures.
• Ability to handle multiple projects and shifting priorities.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to organize and prioritize work and delegate effectively.
• Ability to work well in a demanding and fast-paced environment.
• Ability to work well independently as well as effectively within a team.
• Use discretion and exercise independent and sound judgment.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
• Master's Degree in Library Science or equivalent experience (minimum of four years).
• Minimum of six years related experience in a legal or corporate information center.
• Minimum of two years supervisory or leadership experience.

Benefits

The benefits package includes:

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

Pay

$140,000 - $155,000

Schedule

Hybrid