Research Impact Lead - SF
About the role
You are the face of Conveo to our enterprise clients. Your mission is to make them wildly successful — not by doing work for them, but by making them capable on the platform. You drive autonomy, expansion, and advocacy. This is not a reactive support role. You're a growth driver. You own the full client lifecycle from onboarding through expansion.
Responsibilities
- Own a portfolio of enterprise accounts from onboarding through expansion
- Run world-class onboarding — use case mapping, stakeholder training, and first-project coaching
- Drive adoption across the client organization — activate individual users and create internal champions
- Build deep relationships with senior stakeholders at the VP/SVP level
- Travel to clients regularly — in-person is how real trust gets built
- Generate advocacy — testimonials, references, and introductions to peers at other companies
- Partner with sales to identify and drive expansion opportunities within your accounts
Requirements
1–5 years of experience in consulting, SaaS customer success, account management, or a similar client-facing role
Outgoing and energetic — you thrive in front of clients and build trust quickly
You think in business outcomes, not feature checklists
Intense — fire in the eyes. You care deeply about making clients successful
Qualifications
Research experience is a plus, but not a requirement
Willingness to travel to clients — this is a relationship-first role
Benefits
Location: San Francisco. Client travel expected
Pay
Compensation Range: $80K - $150K
Schedule
Hybrid working model with offices in London, Antwerp, and New York