Research Exceptions-Non-Post Returns Specialist II

Duties And Responsibilities

• Affords direct responsibility for duties including one or more of the following:
  • Exceptions Processing: Use of TRIPS and IBS Exceptions to process overdrafts and returns.
    • Use of FED Line Advantage to manually process ACH Returns.
      • Originate Notifications of Change through FRB.
        • Notification to customers or other departments (Loan Systems, Decedent Reporting, Business Banking) regarding ACH returns.
          • Use of EARNS/FRB to receive & originate high dollar returns.
            • Review and complete corrections based on the daily manipulation report.
              • Complete actions required based on CCD over $100,000 Report.
                • Reconcile general ledgers utilized within the Research Exceptions department.
                  • Research & decision non-posted transactions using IBS Exceptions OnBase and IBS Insight.
                    • Review transactions non-posted intended for decedent accounts and apply appropriate decisions.
                      • Complete activity required based on Checking Account Special Request forms or notifications from Deposit Collections or Retail Administration.
                        • Collect on charged-off accounts.
                          • Report activity and collections to CPRS.
                            • Investigates/responds to POA(Proof of Authorization) requests.
                              • Verifies the following Safe Deposit Box documents are properly processed:
                                • Outgoing Notices.
                                  • Drill Notices.
                                    • Validate payments posted to correct box.
                                      • Resolve posting issues.
                                        • Post mail payments.
                                          • Perform safe box maintenance.
                                            • Rate code changes.
                                              • Cautions code changes.
                                                • Bill code changes.
                                                  • Maintain Safe Deposit Box Addendum’s.
                                                    • Maintain Lease Agreements.
                                                      • Reviews new safe deposit box report.
                                                        • Assist in handling retail inquires for overdrafts and return items.
                                                          • Maintain a good working relationship with bank employees.
                                                            • Demonstrate strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
                                                              • Compile data for monthly productivity reporting.
                                                                • Perform additional duties as required.
                                                                  • Aid in training of new Non-Post/Returns staff members.