Research Concierge

About the Job

We are actively hiring a Research Concierge to support our Bowie, Maryland site.

Shift: Monday-Friday normal work hours

Location: Onsite

FLSA Classification: Non-Exempt

Compensation: $28.00 to $32.00 per hour

Pre-Visit Intelligence & Schedule Scrubbing

• Review CCC clinic schedules weekly (at minimum) in advance of each physician's clinic day to identify patients who may qualify for active or upcoming trials
• Use EHR crawlers to data-mine the CCC patient database for qualifying diagnoses, medications, labs, and demographics
• Produce a prioritized candidate list for Drs. Hutchinson and Collins before each clinic day, flagged by study and qualification rationale
• Maintain and update a tracking log of patients identified, approached, and converted

In-Practice Patient Engagement

• Receive warm handoffs from physicians following in-room introductions to potential study candidates
• Conduct brief, non-coercive study conversations with interested patients in a private setting within CCC
• Walk interested patients next door to the Flourish Research Bowie site for a facility tour and/or extended discussion when appropriate
• Document all patient interactions and disposition in Salesforce

Prescreening Support

• Facilitate limited prescreening activities for patients who express interest, including: vital signs (blood pressure), point-of-care testing, medication history capture, and brief eligibility screening
• Schedule formal prescreening or screening visits at Flourish Research Bowie in coordination with the research coordinator team
• Communicate screening outcomes and patient disposition to the recruitment and clinical teams

Patient Education — Clinical Research Literacy

• Serve as a frontline educator on what clinical research is, how trials work, and what participation involves — for patients who are curious, skeptical, or entirely unfamiliar
• Proactively distribute site-approved educational materials in the CCC waiting area and exam rooms (brochures, FAQs, study-specific one-pagers)
• Address common patient concerns directly: time commitment, safety, compensation, the difference between research and standard care

Relationship Management

• Build and maintain trusted, ongoing relationships with CCC clinical staff, medical assistants, and front desk personnel to facilitate smooth referral flow
• Serve as a visible, accessible point of contact for patients who have questions about research participation
• Maintain awareness of all active protocols at Flourish Bowie to accurately represent study requirements and patient commitment

Qualifications

• High school diploma or equivalent required
• 2+ years of experience in a patient-facing healthcare, community health, or clinical research setting
• Demonstrated ability to communicate complex medical or research information to lay audiences clearly and compassionately
• Comfortable with electronic health record systems and digital scheduling tools
• Strong organizational skills and attention to detail in documentation
• Demonstrated discretion and professionalism in handling Protected Health Information (HIPAA compliance required)

Preferred (Not Required)

• Clinical background: Medical Assistant (MA), CNA, CRC, or LPN certification
• Prior experience in patient navigation, community health outreach, or clinical trial recruitment
• Familiarity with cardiovascular or metabolic disease populations
• Experience with EMR data mining or patient panel management
• Bilingual (English/Spanish) — a plus given community demographics