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Jobs · Sales · Illinois

Resales Specialist (Client Advisor) - Chicago

The RealReal · Chicago, IL · 3 wk ago
On-siteSales$21–$25/hrFull-time

You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You proactively cultivate a loyal client base passionate about sustainable luxury in a full-time, 40-hour-per-week role.

Responsibilities

  • Revenue & Performance
    • Drive Sales Mastery: Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
    • Clienteling & Outreach: Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
    • Metrics Ownership: Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.
  • The Luxury Experience
    • Journey Curation: Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
    • Brand Ambassadorship: Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
    • Product Storytelling: Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.
  • Operational Agility
    • Floor Excellence: Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
    • Seamless Operations: Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
    • Digital Integration: Master Salesforce and internal tech tools to track client preferences and streamline the sales process.

Requirements

  • Minimum 1+ year of experience working in a metrics-based retail sales environment.
  • Proven track record of meeting and exceeding individual sales goals and KPIs.
  • A "startup" mindset: comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
  • A positive, professional demeanor with the ability to represent a luxury brand with integrity.
  • Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
  • Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
  • Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
  • Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
  • Receptiveness to feedback and a commitment to continuous professional growth.

Preferred Qualifications

  • Luxury retail experience.

Benefits

  • Base pay plus uncapped bonus ($1,000/month bonus at target).
  • Employee Stock Purchase Plan.
  • 401K with company match.
  • Medical, dental, vision, and commuter benefits (applicable locations).
  • Paid parental leave.
  • 9 paid company holidays.
  • 18 paid time off (PTO) days (PTO starts accruing on first day of work).

Pay

The expected hourly rate for this role is $21.00–$25.00. Starting pay is determined by a variety of factors, including primary work location, candidate’s skills and experience, market demands, and internal parity.

Schedule

  • Full-time, 40 hours per week.
  • Typical shifts: 9:30 AM–6:30 PM, 10:30 AM–6:30 PM, or 9:30 AM–5:30 PM (may vary based on business needs).

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. We give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy.

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