Resales Specialist (Client Advisor) - Houston

About the role

The Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don't just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match! Full time positions must have the ability to commit to 40 hours per week.

Responsibilities

As a Resales Specialist, you will:

• Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
• Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
• Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.
• Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
• Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
• Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.
• Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
• Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
• Master Salesforce and internal tech tools to track client preferences and streamline the sales process.

Requirements

The following are required for this role:

• 1+ year of experience working in a metrics-based retail sales environment.
• Proven track record of meeting and exceeding individual sales goals and KPIs.
• A "startup" mindset: Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
• A positive, professional demeanor with the ability to represent a luxury brand with integrity.
• Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
• Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
• Mastery of technology: Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
• Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
• Receptiveness to feedback and a commitment to continuous professional growth.

Luxury retail experience is preferred.

Benefits

The following benefits are offered for this role:

• Base Pay PLUS uncapped bonus - $1000/month bonus (at target)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental, Vision & Commuter Benefits (applicable locations)
• Paid Parental Leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

The expected hourly rate for this role is $21.00-$25.00.