Representative, Wholesale

Primary Job Duties

• Oversees guest resolutions to ensure all matters are completed in a timely manner by coordinating with outside departments.
• Oversee and process wholesale, extranet, and third-party reservation requests, modifications, and cancellations.
• Manage relationships with wholesale clients, maintaining strong communication and providing excellent customer service.
• Ensure compliance with company policies and procedures for wholesale operations.
• Address and correct any discrepancies in accounts.
• Monitor, document, and notify upper management of any problems that may impact the success or achievement of departmental objectives.
• Serve as the primary point of contact for wholesale, extranet, and third-party partners, addressing questions and ensuring seamless coordination.
• Help rectify any billing disputes between internal departments and guests.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

Qualifications

• Proven experience in wholesale or a similar role, preferably in hospitality or travel.
• Strong communication and organizational skills with the ability to manage multiple accounts and prioritize tasks.
• Proficient in reservation and inventory management systems.
• Strong analytical skills for market analysis and data interpretation.
• Able to work varied shifts, including nights, weekends, and holidays.
• Excellent customer service skills.
• Able to successfully mentor and lead a team.
• Working knowledge of Microsoft Office applications.
• Able to maintain confidentiality of information.
• Able to effectively communicate in English.
• Able to work varied shifts, including nights, weekends, and holidays.

Preferred

• Previous experience working with Forbes and/or AAA service standards.
• Previous experience working in a large, luxury resort setting.
• Previous experience working with Opera Cloud and third-party extranets.

Physical Demands

• Prolonged sitting and mobility.
• Bending and reaching.
• Transporting, pushing, and pulling items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Ability to distinguish letters, numbers, and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.