Representative, Special Resolutions

About the role

Libra Solutions is seeking a highly responsive and goal-oriented Representative to join our Special Resolutions Team. This role impacts both financial outcomes and customer experience.

Responsibilities

• Manage a portfolio of customer cases
• Maintain communication with law firms, medical providers, and insurance carriers to manage medical billing inquiries and track case progress
• Negotiate case resolutions by adapting strategies to unique circumstances of each case while collaborating with law firms, medical providers, clients, and insurance carriers
• Maintaining customer experience and financial performance targets
• Ensuring service levels and performance metrics (SLAs) are met

Requirements

• A high school diploma or GED
• At least 2 years of experience in an office or contact center environment
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries, with specific experience in personal injury cases, including medical knowledge and claims law
• Strong ability to leverage technology and data-driven insights to support decision-making and process improvements
• Skilled in developing and executing win/win negotiation strategies, considering a broad range of factors
• Excellent verbal and written communication skills, with the ability to collaborate effectively with team members, attorneys, and medical providers
• Self-motivated, relationship-focused, and goal-oriented
• Adaptable to change, able to pivot between tasks and evolving processes efficiently
• Able to operate effectively in a continuously evolving environment
• Must be able to work in-office Mon - Fri in our Las Vegas office

Benefits

We offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.