Representative, Special Projects

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to its mission to improve the health of America’s workforce, one patient at a time. The Special Projects Representative (SPR) will focus on strategically important, non‑routine sales and sales‑related initiatives by executing and completing projects from start to finish. These special projects may include, but are not limited to, targeted sales pilots, customer outreach and research, de novo center openings, center acquisitions, cross‑selling campaigns, process or technology optimization and innovation, strategic partnership engagement, or internal enablement efforts. The role requires rapid pivots, comfort with ambiguity, leveraging technology and data, engaging customers telephonically and digitally, and delivering measurable results alongside core sales. Success is measured by KPIs such as project completion within deadlines, stakeholder satisfaction, and overall project impact on the business. This position reports to the Manager, Special Projects.

Responsibilities

• Collaborate with leadership and cross‑functional teams (e.g., Revenue Operations, Sales Channel Leadership, Marketing) to scope, plan, and execute special sales initiatives, strategic pilots, and customer engagements.
• Act as the execution arm for new sales strategies, programs, or test campaigns that don’t fit cleanly into existing pipelines.
• Own and potentially lead smaller sub‑projects (e.g., new vertical launch, upsell pilot, territory expansion, focus centers, sales enablement rollouts).
• Engage directly with prospects and customers on special sales initiatives to maximize revenue capture.
• Leverage CRM, sales enablement tools, data analytics, and automation platforms to monitor progress, gather insights, provide feedback loops, and report results.
• Provide input and feedback on tool enhancements, processes, and strategy based on frontline execution experience.
• Be responsive to shifting priorities: pivot quickly and reallocate effort when urgent projects emerge.
• Serve as a bridge or liaison between the sales organization and central teams when projects cross functional boundaries.
• Assist with training, coaching, or pilot rollouts of new sales methodologies or tools across the broader team.
• Capture lessons learned, build repeatable processes/templates, and contribute to continuous improvement of the special projects funnel.

Qualifications

• Some college courses from an accredited college or university or equivalent education and experience; the ratio is 1:1 (one year of college equals one year of work experience).
• Bachelor’s degree preferred.
• At least one (1) year of sales experience, including experience with a customer relationship management (CRM) system.
• Inbound/outbound sales experience a plus.
• Remote work environment experience a plus.
• Experience in occupational health care or workers’ compensation industry is a bonus.
• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills with tact and professionalism.
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Demonstrable success in projects or initiatives beyond business as usual.
• Comfortable working with ambiguous scope, rolling up sleeves, and figuring things out.
• Strong technology fluency; comfortable using (or learning) CRM systems (e.g., Salesforce, HubSpot), sales enablement tools, analytics/BI tools, automation platforms.
• Excellent analytical skills with ability to translate data into actionable insights.
• Strong verbal and written communication skills; ability to present ideas clearly and persuasively.
• Highly coachable, receptive to feedback, with a growth mindset.
• Ability to take direction, manage multiple concurrent tasks, and prioritize effectively.
• Collaborative mindset and ability to work cross‑functionally.
• Self‑starter with high work ethic, initiative, agility, and a bias toward action.

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

Concentra will provide reasonable accommodations to individuals with disabilities for the application or interview process, essential job functions, and other employment benefits. Please contact us to request accommodation, if required.