Representative, Sales & Retention

Job Summary

Ezee Fiber is seeking a dynamic and customer-focused Customer Representative, Sales and Retention, to join our high-energy team. This role involves handling both inbound and outbound sales and retention efforts, assisting customers with their internet service needs, and building long-term relationships.

Essential Functions

• Outbound dialing to prospective customers, introducing them to Ezee Fiber services and converting leads into new sales.
• Handling inbound sales and retention calls, assisting existing customers with service inquiries, upselling additional products, and ensuring a seamless customer experience.
• Engage with customers to build trust and establish long-term relationships.
• Identify customer needs and offer solutions to ensure satisfaction and loyalty.
• Collaborate with the contact center, marketing, and other departments to drive business growth and support the business goals.
• Educate customers on Ezee Fiber’s high-speed fiber internet and available service options.
• Maintain or exceed sales and retention targets through effective communication and problem-solving.

Qualifications

• High school diploma or equivalent, with one to three years of proven experience in sales or customer service (preferably in a contact center or telecommunications environment).
• Strong persuasion and negotiation skills, with the ability to confidently handle objections and close sales.
• Excellent communication skills, both verbal and written, to effectively engage with customers.
• Ability to build rapport quickly and create a positive customer experience.
• Problem-solving skills to address customer concerns and retain existing customers.
• Comfortable with outbound sales calls and working in a goal-driven environment.
• Basic computer proficiency, including CRM systems and call center software.
• Able to multitask and stay organized in a fast-paced setting.
• A team-oriented attitude with a willingness to collaborate across departments.