Representative -Patient Access I-Emergency Department-Part time-Days-Cedar Falls
Description
At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:
- MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
- MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
- MercyOne Oelwein Medical Center, Community Level IV Trauma Designation
Employment Type
Schedule Part Time 24 hrs a week, 2nd shift, every other weekend, 3 holiday rotations a year.
General Requirements
- No experience required
- Medical Terminology
- CHAT
- computer knowledge and strong computer/keyboarding skills
Education
PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.
Skills
Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices. As an Emergency Department Registrar at MercyOne Waterloo, you will:
- Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Waterloo
- Register patients who present to the ED for ED services
- Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission
- Verify insurance benefits
- Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed
- Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate
All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation
Benefits
Competitive compensation with a full benefits package and opportunity for growth throughout the system!
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