Representative, Patient Access I -- Cedar Falls- Part-time - Days

What You Will Do

• Gathers patient demographic and financial information.
• Obtains appropriate signatures.
• Answers telephone, makes bed assignments, processes stat cleans, and communicates with house supervisor.
• Informs patients of hospital regulations, secures armbands, and obtains signatures on appropriate documents.
• Makes determinations regarding the need for hospital-issued Advance Beneficiary Notice (ABN waiver).
• Affirms that patients are escorted/transported to assigned areas.
• Welcomes patients during the registration process.
• Scans all necessary information (physician orders, driver’s licenses, insurance cards, consents, etc.).
• Pre-registers all scheduled tests.
• Adheres to all safety, infection control, and colleague health policies and procedures.
• Fulfills HIPAA and EMTALA regulations according to hospital policy.

Minimum Qualifications

• Ability to read, write, and understand the English language.
• Effective communication skills with patients, visitors, staff, and physicians.
• Completion of a Medical Secretary program or other general office training preferred.
• One-year medical office experience (scheduling, insurance, or registration) preferred.
• Hospital experience and/or medical terminology preferred.
• Strong computer skills, Windows experience, database software, and mainframe information systems.
• Ability to convey a positive image and communicate tactfully and professionally.
• Ability to work with diverse groups of people and to work under pressure.

Position Highlights and Benefits

• Wellness programs.
• Personalized health insurance plans including dental and vision.
• Paid time off.
• Long- and short-term leave.
• Retail retirement planning.
• Life insurance coverage.
• Ministry/Facility Information: MercyOne Northeast Iowa provides expert health care to eight counties.
• MercyOne Northeast Iowa operates four medical centers with community-level IV trauma designations.
• MercyOne Medical Group – Northeast Iowa comprises more than 30 primary care, pediatric, internal medicine, and specialty clinics across multiple counties.
• We are committed to delivering compassionate, person-centered care and honoring the dignity of every person.
• We are an Equal Opportunity Employer.