Representative, Patient Access
Trinity Health MI · Brighton, MI · 1 mo ago
HealthcareFull-time
We need to output only HTML fragment, using for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate like EEO etc. Must preserve all substantive info. Must include sections only when posting has real specific content. Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes: Employment Type: Full time Shift: Night Shift Description: 8 Hour Night Shift, 11pm-7am. Full Time, 32 hours per week. Location: Trinity Health Livingston Status: Full Time 32 hours per week Note: This is a fully on-site role This position may be filled as a Patient Access level I or level II based on prior work experience and matched qualifications. Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement Position Purpose: Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices. Note: “patients” refers to patients, clients, residents, participants, customers, members Minimum Qualifications: High School diploma or GED required. HFMA CRCR or NAHAM CHAA required within one (1) year of hire. Essential Functions: ... (list). Work Conditions: ... Additional Functions Of a Patient Access Rep II ... Required Qualifications of a Patient Access Rep II: Minimum of two (2) years of hospital registration or insurance verification experience. Knowledge of medical terminology, diagnostic coding, and procedural coding is required. Ability to explain insurance benefits. Our Commitment ... (EEO boilerplate). We need to remove EEO boilerplate.
We need to decide sections: About the role (maybe Position Purpose), Responsibilities (Essential Functions), Requirements/Qualifications (Minimum Qualifications + Required Qualifications for Rep II?), Skills (maybe not explicit), Benefits (Total Rewards and Benefits), Pay (Competitive compensation, DAILYPAY), Schedule (Shift: Night Shift, 8 Hour Night Shift, 11pm-7am, Full Time, 32 hours per week). Also Location maybe not a heading; could be in a paragraph.
We must not create sections with filler. We have actual content for each.
We need to ensure we don't repeat job title. Use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate like EEO etc. Must preserve all substantive info. Must include sections only when posting has real specific content. Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes: Employment Type: Full time Shift: Night Shift Description: 8 Hour Night Shift, 11pm-7am. Full Time, 32 hours per week. Location: Trinity Health Livingston Status: Full Time 32 hours per week Note: This is a fully on-site role This position may be filled as a Patient Access level I or level II based on prior work experience and matched qualifications. Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement Position Purpose: Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices. Note: “patients” refers to patients, clients, residents, participants, customers, members Minimum Qualifications: High School diploma or GED required. HFMA CRCR or NAHAM CHAA required within one (1) year of hire. Essential Functions: ... (list). Work Conditions: ... Additional Functions Of a Patient Access Rep II ... Required Qualifications of a Patient Access Rep II: Minimum of two (2) years of hospital registration or insurance verification experience. Knowledge of medical terminology, diagnostic coding, and procedural coding is required. Ability to explain insurance benefits. Our Commitment ... (EEO boilerplate). We need to remove EEO boilerplate.
We need to decide sections: About the role (maybe Position Purpose), Responsibilities (Essential Functions), Requirements/Qualifications (Minimum Qualifications + Required Qualifications for Rep II?), Skills (maybe not explicit), Benefits (Total Rewards and Benefits), Pay (Competitive compensation, DAILYPAY), Schedule (Shift: Night Shift, 8 Hour Night Shift, 11pm-7am, Full Time, 32 hours per week). Also Location maybe not a heading; could be in a paragraph.
We must not create sections with filler. We have actual content for each.
We need to ensure we don't repeat job title. Use for each section heading.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities (Essential Functions) we need list items. For Requirements/Qualifications we need list. For Benefits we need list. For Skills maybe not present; we could omit Skills section if no explicit list. The posting mentions abilities like "Ability to follow tasks through to completion..." etc. That's part of Work Conditions maybe. Could treat as Skills? But we can include a Skills section if we have list. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe combine some.
We need to preserve all substantive information. So we need to include all details: shift, hours, location, on-site, level I/II possibility, purpose, essential functions (list), work conditions (list), additional functions for Rep II, required qualifications for Rep II, minimum qualifications, benefits, compensation, referral program, tuition reimbursement, career growth, etc.
We must not include EEO boilerplate.
We must not include duplicated lines.
We need to output only HTML fragment.
Let's structure:
About the Role
Position Purpose: Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices. Note: “patients” refers to patients, clients, residents, participants, customers, members. This position may be filled as a Patient Access level I or level II based on prior work experience and matched qualifications. Fully on-site role at Trinity Health Livingston.
Schedule
Shift: Night Shift – 8 Hour Night Shift, 11pm‑7am. Full Time, 32 hours per week.
Responsibilities
- Research, collect, and analyze information.
- Identify opportunities, develop solutions, and lead through resolution.
- Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
- Responsible for distribution of analytical reports.
- Utilize multiple system applications to perform analysis, create reports, and develop educational materials.
- Synthesize & analyze data & provide detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
- Leverage program & operational data & measurements to define and demonstrate progress, ROI, and impacts.
- Maintain a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Maybe also include Work Conditions as part of Responsibilities? But we could add a separate section "Work Conditions". However we need to avoid many thin sections. Could combine Work Conditions under Responsibilities? But they are distinct. The instruction: "Use - for any list of duties/requirements/benefits". Work Conditions is a list, so we could make a section "Work Conditions". That's okay.
Similarly "Additional Functions Of a Patient Access Rep II" could be under Responsibilities or a separate section "Additional Functions (Rep II)". Might be thin but we have content.
We also have "Required Qualifications of a Patient Access Rep II". That's qualifications.
We also have "Minimum Qualifications". That's qualifications.
We could combine qualifications into one section "Qualifications" with sublists for Minimum and Rep II.
We also have "Skills" maybe not explicit; we could omit.
We have Benefits section.
We have Pay (Competitive compensation, DAILYPAY). Also mention "Colleague Referral Program to earn cash", "Unlimited career growth opportunities", "Tuition Reimbursement". Those could be part of Benefits.
Thus sections: About the Role, Schedule, Responsibilities, Work Conditions, Qualifications, Benefits.
We need to ensure we don't create empty sections.
Now let's extract details:
From posting:
- Employment Type: Full time
- Shift: Night Shift
- Description: 8 Hour Night Shift, 11pm-7am. Full Time, 32 hours per week.
- Location: Trinity Health Livingston
- Status: Full Time 32 hours per week
- Note: This is a fully on-site role
- This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.
- Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement
- Position Purpose: Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices. Note: “patients” refers to patients, clients, residents, participants, customers, members
- Minimum Qualifications: High School diploma or GED required. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
- Essential Functions: (list as above)
- Work Conditions Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous Sit with the ability to vary / adjust physical position or activity. Continuous Maintain a safe working environment & use available personal protective equipment (PPE). Frequent Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional
- Additional Functions Of a Patient Access Rep II Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk
- Required Qualifications of a Patient Access Rep II: Minimum of two (2) years of hospital registration or insurance verification experience. Knowledge of medical terminology, diagnostic coding, and procedural coding is required. Ability to explain insurance benefits.
- Our Commitment ... (EEO) remove.
We need to preserve all substantive info, so include the work conditions details exactly as given (though it's a bit messy). We'll turn each sentence into list items maybe.
But we need to avoid duplication: The work conditions paragraph includes many statements with frequencies (Occasional, Frequent, Continuous). We'll keep them as list items.
Now Benefits: "Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement"
We need to parse into list items: Competitive compensation, DAILYPAY benefits effective day one (no waiting periods), Full benefits package (Medical, Dental, Vision, PTO, Life Insurance, Short-term Disability, Long-term Disability, Retirement savings plan with employer match and contributions), Colleague Referral Program to earn cash, Unlimited career growth opportunities, Tuition reimbursement.
Pay: Could be just "Competitive compensation, DAILYPAY". But we already included that in Benefits. However the instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting states "Competitive compensation, DAILYPAY Benefits effective on Day One!" So we could have a Pay section with that detail, and Benefits section for rest. But we risk duplication. Better to have Pay section for compensation details, Benefits section for other benefits. Let's do:
Pay
Competitive compensation; DAILY
- for any list of duties/requirements/benefits. So for Responsibilities (Essential Functions) we need list items. For Requirements/Qualifications we need list. For Benefits we need list. For Skills maybe not present; we could omit Skills section if no explicit list. The posting mentions abilities like "Ability to follow tasks through to completion..." etc. That's part of Work Conditions maybe. Could treat as Skills? But we can include a Skills section if we have list. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe combine some.
We need to preserve all substantive information. So we need to include all details: shift, hours, location, on-site, level I/II possibility, purpose, essential functions (list), work conditions (list), additional functions for Rep II, required qualifications for Rep II, minimum qualifications, benefits, compensation, referral program, tuition reimbursement, career growth, etc.
We must not include EEO boilerplate.
We must not include duplicated lines.
We need to output only HTML fragment.
Let's structure:
About the Role
Position Purpose: Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices. Note: “patients” refers to patients, clients, residents, participants, customers, members. This position may be filled as a Patient Access level I or level II based on prior work experience and matched qualifications. Fully on-site role at Trinity Health Livingston.
Schedule
Shift: Night Shift – 8 Hour Night Shift, 11pm‑7am. Full Time, 32 hours per week.
Responsibilities
- Research, collect, and analyze information.
- Identify opportunities, develop solutions, and lead through resolution.
- Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
- Responsible for distribution of analytical reports.
- Utilize multiple system applications to perform analysis, create reports, and develop educational materials.
- Synthesize & analyze data & provide detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
- Leverage program & operational data & measurements to define and demonstrate progress, ROI, and impacts.
- Maintain a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
- for any list of duties/requirements/benefits". Work Conditions is a list, so we could make a section "Work Conditions". That's okay.
Similarly "Additional Functions Of a Patient Access Rep II" could be under Responsibilities or a separate section "Additional Functions (Rep II)". Might be thin but we have content.
We also have "Required Qualifications of a Patient Access Rep II". That's qualifications.
We also have "Minimum Qualifications". That's qualifications.
We could combine qualifications into one section "Qualifications" with sublists for Minimum and Rep II.
We also have "Skills" maybe not explicit; we could omit.
We have Benefits section.
We have Pay (Competitive compensation, DAILYPAY). Also mention "Colleague Referral Program to earn cash", "Unlimited career growth opportunities", "Tuition Reimbursement". Those could be part of Benefits.
Thus sections: About the Role, Schedule, Responsibilities, Work Conditions, Qualifications, Benefits.
We need to ensure we don't create empty sections.
Now let's extract details:
From posting:
- Employment Type: Full time
- Shift: Night Shift
- Description: 8 Hour Night Shift, 11pm-7am. Full Time, 32 hours per week.
- Location: Trinity Health Livingston
- Status: Full Time 32 hours per week
- Note: This is a fully on-site role
- This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.
- Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement
- Position Purpose: Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices. Note: “patients” refers to patients, clients, residents, participants, customers, members
- Minimum Qualifications: High School diploma or GED required. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
- Essential Functions: (list as above)
- Work Conditions Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous Sit with the ability to vary / adjust physical position or activity. Continuous Maintain a safe working environment & use available personal protective equipment (PPE). Frequent Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional
- Additional Functions Of a Patient Access Rep II Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk
- Required Qualifications of a Patient Access Rep II: Minimum of two (2) years of hospital registration or insurance verification experience. Knowledge of medical terminology, diagnostic coding, and procedural coding is required. Ability to explain insurance benefits.
- Our Commitment ... (EEO) remove.
We need to preserve all substantive info, so include the work conditions details exactly as given (though it's a bit messy). We'll turn each sentence into list items maybe.
But we need to avoid duplication: The work conditions paragraph includes many statements with frequencies (Occasional, Frequent, Continuous). We'll keep them as list items.
Now Benefits: "Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement"
We need to parse into list items: Competitive compensation, DAILYPAY benefits effective day one (no waiting periods), Full benefits package (Medical, Dental, Vision, PTO, Life Insurance, Short-term Disability, Long-term Disability, Retirement savings plan with employer match and contributions), Colleague Referral Program to earn cash, Unlimited career growth opportunities, Tuition reimbursement.
Pay: Could be just "Competitive compensation, DAILYPAY". But we already included that in Benefits. However the instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting states "Competitive compensation, DAILYPAY Benefits effective on Day One!" So we could have a Pay section with that detail, and Benefits section for rest. But we risk duplication. Better to have Pay section for compensation details, Benefits section for other benefits. Let's do:
Pay
Competitive compensation; DAILY