Representative, Patient Access

About the role

The Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes:

• Patient identification interviews
• Verification of patient demographic and insurance information
• Real time insurance eligibility checks
• Precise entry of this information into the system

Work Schedule

40 hrs weekly / 1.0FTE – Mon-Fri 7am-3:30pm

Required Qualifications

• High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma
• Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
• Ability to promote and maintain good patient relations and patient confidentiality
• Computer and accurate keyboarding skills

Preferred Qualifications

• Epic experience
• One year work experience in patient registration
• One year experience in healthcare
• ADT and Prelude knowledge
• Overall knowledge of third party payors, hospital policies and business office procedures
• Medical terminology knowledge desired
• Type a minimum of 50 WPM