Representative - Inside Sales

Interact with existing customers to increase sales of the Company's products and/or services. Obtain, create, and up-sell orders while ensuring customer satisfaction and adding value to the buying experience. Focus on proactive selling techniques to expand the current book of accounts and collaborate with outside sales to meet goals.

Responsibilities

• Obtain orders through email and telephone calls; verify and enter items, transfer orders to fulfillment, and explain stock-outs or expected delivery dates.
• Increase orders by suggesting related items, explaining features, and reviewing customer’s buying history.
• Own, qualify, and develop opportunities passed from marketing, outside sales, and national accounts.
• Identify ways for continuous improvement of processes.
• Prepare, generate, and follow up on verbal or written quotations to secure orders or determine reasons for lost orders.
• Review open customer order reports and take action on open items, including those at risk of missing promised delivery dates.
• Maintain distribution system backorder reports, customer expediting reports, and customer notifications.
• Report industry trends, competitive pricing, and customer feedback to management.

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• 2–4 years of experience in sales and sales administration; fully competent and productive professional contributor.
• Familiarity with Microsoft Office and basic computer skills.
• Ability to perform multiple tasks simultaneously in a team environment.
• Strong verbal and written communication skills with attention to detail.
• Ability to prospect and market concepts to existing and new accounts.
• Problem-solving skills to address non-complex issues and identify solutions independently.
• Ability to work independently with general supervision.
• Travel requirement: 0%–25%.

Pay

$31.22–$39.04 per hour. This amount reflects the expected pay range for the position but may vary based on factors such as geographic location, education, experience, qualifications, skills, shift, or collective bargaining agreements. Eligible positions may include participation in a bonus or sales incentive plan, with additional commission for sales roles based on performance.

Benefits

Eligible employees receive a benefits program that may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

About the Team

Wesco is a leading provider of business-to-business distribution, logistics services, and supply chain solutions, building, connecting, powering, and protecting the world. With over 20,000 employees worldwide, Wesco fosters a workplace where every individual is respected, valued, and empowered to succeed. The company promotes a culture grounded in teamwork and respect, offering comprehensive benefits and active community engagement to support employee growth and well-being.