Representative II, Patient Access- Nights

Employment Type: Full-time
Shift: Night
Location: Silver Spring

About the Role

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers. Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and always adheres to hospital privacy and security policies. May be required to enter laboratory and radiology orders, when necessary.

Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Responsibilities

• Obtain and verify demographic and financial information for patients
• Provide excellent customer service to patients, family members, physician offices, and third-party payers
• Communicate financial and insurance information to case management and financial counseling staff
• Complete managed care notification requirements
• Maintain patient confidentiality and adhere to hospital privacy and security policies
• Enter laboratory and radiology orders as needed
• Assess patient financial status and verify accurate information in the registration system
• Obtain signatures on required hospital and regulatory forms
• Collect applicable patient payments prior to or at the time of service
• Transport patients by wheelchair as needed
• Meet patient age-specific needs

Requirements

• High School graduate or GED
• Ability to communicate clearly and effectively in both verbal and written form
• Fluency in both English and Spanish preferred; Spanish may be required in specific settings
• Two-year experience in a hospital and/or other healthcare setting, preferably in registration, billing, cash collections, or insurance requirements
• Familiarity with third-party/insurance payers and medical terminology preferred
• Proficiency in the use of computers, specifically Microsoft products and email
• Typing skills of 45 wpm or higher
• Excellent telephone customer service skills
• Strong interpersonal communication, problem-solving, and organizational skills
• Ability to stand for long periods of time

Pay

Pay Range: $17.89 - $25.04 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary based on location.

Benefits

• Comprehensive benefit packages, including medical, dental, vision, and mental health
• Paid time off
• 403B retirement plan
• Education assistance
• Voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others)
• Benefits available from the first day of employment
• Work/life balance with flexible schedules
• Free onsite parking
• Referral Rewards Program

About the Organization

Holy Cross Health is a Catholic, not-for-profit health system serving Montgomery and Prince George’s counties in Maryland. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. The organization includes Holy Cross Hospital in Silver Spring (one of the largest hospitals in Maryland) and Holy Cross Germantown Hospital (the first hospital in the nation built on a community college campus). Holy Cross Health offers a wide range of services, including primary-care practices, affordable health centers, specialty care, home care, and hospice services.