Representative II, Patient Access- Night Shift
Employment Type: Part-time
Shift: Night (10:30pm to 7am, Friday and Saturday, every other weekend)
Position Purpose
Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers. Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and always adheres to hospital privacy and security policies. May be required to enter laboratory and radiology orders, when necessary. Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.
Responsibilities
- Obtain and verify demographic and financial information for patients
- Provide excellent customer service to patients, family members, physician offices, and co-workers
- Communicate financial and insurance information to case management and financial counseling staff
- Complete managed care notification requirements
- Maintain patient confidentiality and adhere to hospital privacy and security policies
- Enter laboratory and radiology orders as necessary
- Assess patient financial status and verify accurate patient information in the registration system
- Obtain signatures on required hospital and regulatory forms
- Collect applicable patient payments prior to or at the time services are provided
- Transport patients by wheelchair when needed
- Meet patient age-specific needs
Requirements
- High School graduate or GED
- Ability to communicate clearly and effectively in both verbal and written form
- Fluency in both English and Spanish preferred; Spanish may be required in specific settings
- Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections, or insurance requirements
- Familiarity with third party/insurance payers and medical terminology preferred
- Proficiency in the use of computers, specifically Microsoft products and email
- Typing skills of 45 wpm or higher
- Excellent telephone customer service skills
- Strong interpersonal communication, problem solving, and organizational skills
- Willingness to stand for long periods of time
Pay
Pay Range: $17.89 - $25.04 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Benefits
- Comprehensive benefit packages, including medical, dental, vision, and mental health
- Paid time off
- 403B retirement plan
- Education assistance
- Voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others) available from the first day of employment
- Work/Life balance with flexible schedules
- Free onsite parking
- Referral Rewards Program
About the Organization
Holy Cross Health is a Catholic, not-for-profit health system serving Montgomery and Prince George’s counties in Maryland. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital in Silver Spring is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus. The Holy Cross Health Network operates primary-care practices, affordable health centers, and offers a wide range of community-based health and wellness programs. Specialty care, home care, and hospice services round out the continuum of care.