Representative II, Patient Access- Night Shift

Employment Type: Part-time
Shift: Night (10:30pm to 7am, Friday and Saturday, every other weekend)

Position Purpose

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.

Responsibilities

• Utilize excellent customer service skills in all dealings with patients, family members, physician offices, third party payers, and co-workers.
• Communicate financial/insurance information to case management and financial counseling staff when appropriate.
• Complete all managed care notification requirements.
• Maintain patient confidentiality and adhere to hospital privacy and security policies.
• Enter laboratory and radiology orders when necessary.
• Minimize the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system.
• Obtain signatures on all required hospital and regulatory forms.
• Obtain applicable patient payments prior to or at the time services are provided.
• Transport patients by wheelchair as needed.
• Meet patient age-specific needs.
• Stand for long periods of time.

Requirements

• High School graduate or GED.
• Ability to communicate clearly and effectively in both verbal and written form.
• Fluency in both English and Spanish preferred; Spanish may be required in specific settings.
• Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections, or insurance requirements.
• Familiarity with third party/insurance payers and medical terminology preferred.
• Proficiency in the use of computers, specifically Microsoft products and email.
• Typing skills of 45 wpm or higher.
• Excellent telephone customer service skills, strong interpersonal communication, problem-solving, and organizational skills.

Pay

Pay Range: $17.89 - $25.04 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, and 403B, available from the first day of employment (for roles under 0.3 FTE or per diem, benefits eligibility may vary).
• Education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others).
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Referral Rewards Program.

About the Organization

Holy Cross Health is a Catholic, not-for-profit health system serving Montgomery and Prince George’s counties in Maryland. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. The organization operates Holy Cross Hospital in Silver Spring, Holy Cross Germantown Hospital (the first hospital in the nation built on a community college campus), primary-care practices, affordable health centers, and a wide range of community-based health and wellness programs. Specialty care, home care, and hospice services round out the continuum of care.