Representative II

Position Summary

As a Rep II, Operations, you will support Medicare members, prescribers, and providers by processing coverage-related requests across both phone and fax (offline) channels. This role integrates responsibilities previously segmented by channel (phone vs. fax) and line of business (Medicare Part D and applicable Medicare Part B processes).

Required Skills

• 1+ years working in a healthcare or pharmacy customer service focused role
• 1+ years customer service
• 2+ years MS office in an office environment

Essential Functions and Physical Requirements

• Regular and predictable attendance
• Ability to work mandatory overtime or extended workweeks when required
• Ability to sit for extended periods at a computer workstation
• Ability to type and use a mouse throughout the duration of the shift

Education

Verifiable high school diploma or GED required

Pay

The starting hourly range for this remote role is ($20.25 hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations.

Schedule

Hours: Training Hours are 8AM-4:30PM CST. Working hours 7AM-8PM CST with a rotating weekend required.