Representative I - Revenue Cycle Customer Service

Primary location: Deer Valley – 2500 W Utopia Rd, Phoenix, AZ 85027. Typing speed of 50–60 words per minute preferred.

About the role

Serves as a customer-service contact for patients and visitors regarding patient-liability accounts. Reviews, updates, and collects on self-pay accounts; greets callers via phone or digital channels; communicates balances due; provides clerical and secretarial support; and offers information on financial assistance. Demonstrates sensitivity to patients’ needs and adheres to network values and policies.

Responsibilities

• Receives, handles, and routes revenue-cycle phone calls or digital communications.
• Reviews patient accounts for insurance updates, rebills, or further insurance/coding review across all service areas.
• Collects patient liability, sets up and monitors payment plans, documents account details, and explains or offers financial assistance.
• Provides follow-up communication to patients on accounts needing further review.
• Performs clerical duties such as scanning, mailing, updating registrations, releasing information, and balancing according to established policies.
• Communicates problem situations or changes in department workflow.
• Performs other related duties as assigned or requested.
• Maintains effective communication with internal and external customers.
• Participates as a team member in all aspects of department functions.
• Assists in keeping communications clear between patients, family, leadership, and other team members.

Requirements

• High School Diploma or GED (required).
• 1 year of healthcare collections or customer service (required).
• 1 year of medical terminology (preferred).
• 1 year of medical insurance adjudication/benefit experience (preferred).